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Alcohol Compliance Supervisor - Stage AE

Job Description

The Security Worker Lead is responsible for maintaining the security of people and/or property in the assigned area(s).  Responsibilities may include but are not limited to assisting clients, customers, and visitors to and on site, enforcing site regulations, reporting safety hazards, assisting with traffic control, etc. The Security Worker Lead may be responsible for the oversight or delegation of responsibilities within the security operation.  Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs.

Job Responsibilities

•    Provides patrol of buildings and surrounding property
•    Schedules and assigns daily work assignments and/or projects to a team
•    Coordinates completion of tasks
•    Protects property and staff by maintaining safe and secure surroundings  
•    Monitor and control access at building entrances and admits appropriate personnel and/or guests  
•    Unlocks buildings/doors after checking identification
•    Responds to all emergency situations
•    Maintains confidentiality of security information
•    Ensures security of company assets
•    Patrols assigned areas on foot, checking for fires, vandalism, suspicious activity or persons or safety/fire hazards
•    Investigates and/or reports hazards, unusual or suspicious circumstances to General Manager for correction or follow- up actions
•    Checks doors and windows of buildings to ensure they are tightly closed and locked; notes in written log any unlocked doors/windows; submits information to supervisor
•    Assists any persons in building or on grounds needing directions or information
•    Escorts people/property to desired destination when monies, documents or safety of property or persons are a concern
•    Responds to alarms and dispatched calls; decides what actions to take based on situation, facts known and position limitations
•    Decides when incident requires written report; decides which report form to use and submits to supervisor
•    Unlocks buildings/doors after checking identification
•    Conducts investigations and prepares accurate and complete written reports
•    May assist on-duty law enforcement officers with crowd control and surveillance at large public events
•    Assist with traffic control

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

•    At least one year of experience in law enforcement required
•    Previous experience as a security officer required
•    Previous experience in a lead security role preferred
•    Requires full understanding and knowledge of law enforcement
•    Ability to assess situations and handle them accordingly
•    Able to handle a degree of self autonomy
•    Must hold proper license based on state/local regulations
•    Must have the ability to work independently with limited supervision
•    Demonstrates interpersonal and communication skills, both verbal and written
•    Requires occasional lifting, carrying, pushing, and pulling up to 25 lb
•    Requires frequent standing, walking, and climbing stairs
•    Must be able to work days, nights, overnights, weekends, holidays as required by location

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on FacebookInstagram and Twitter.

Average salary estimate

$45000 / YEARLY (est.)
min
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$40000K
$50000K

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What You Should Know About Alcohol Compliance Supervisor - Stage AE, Aramark

If you're ready to take your career to the next level as an Alcohol Compliance Supervisor with Aramark at Stage AE in Pittsburgh, Pennsylvania, we want to meet you! In this pivotal role, you'll be the linchpin in ensuring that our operations adhere to all local, state, and federal regulations regarding alcohol distribution. Your responsibilities will encompass overseeing the compliance aspects of alcohol service, including training staff on legal requirements and best practices. With your keen eye for detail and your strong background in law enforcement or security, you'll patrol and oversee our venue, ensuring that all policies are followed, from checking IDs to monitoring guest behavior. You’re not just a compliance officer; you’re a team leader, motivated to empower your coworkers by instilling a culture of safety and compliance. Above all, your work will directly contribute to making Stage AE a safe and enjoyable venue for all patrons. Collaboration is key, so you'll communicate regularly with management to address any issues that arise and ensure everyone's on the same page. If you thrive in a fast-paced environment and are passionate about enhancing the guest experience through responsible service, this role is just for you. Join us at Aramark, where we believe in nurturing talent and ensuring that everyone has the chance to shine. Together, we can achieve great things for our employees, our community, and our planet!

Frequently Asked Questions (FAQs) for Alcohol Compliance Supervisor - Stage AE Role at Aramark
What are the main responsibilities of the Alcohol Compliance Supervisor at Aramark?

The Alcohol Compliance Supervisor at Aramark is primarily responsible for ensuring adherence to all alcohol-related regulations, overseeing staff training on compliance practices, conducting regular patrols of the venue, and monitoring service areas for safety and compliance. This role also includes managing communication with management to report any issues and implement solutions.

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What qualifications are needed for the Alcohol Compliance Supervisor position with Aramark?

Candidates for the Alcohol Compliance Supervisor role at Aramark should possess a background in law enforcement or security, ideally with at least one year of experience in a relevant field. Additional qualifications include strong interpersonal and communication skills, a comprehensive understanding of compliance regulations, and the ability to lead and motivate a team. Prior experience in a supervisory capacity is preferred.

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How does the Alcohol Compliance Supervisor contribute to guest safety at Stage AE?

The Alcohol Compliance Supervisor plays a vital role in ensuring guest safety at Stage AE by monitoring alcohol service in accordance with local regulations, training staff on responsible service practices and checking IDs, and responding to incidents that may arise during events. Their presence helps cultivate a safe and enjoyable atmosphere for all attendees.

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Is it necessary to have experience in a lead security role to apply for the Alcohol Compliance Supervisor at Aramark?

While having previous experience in a lead security role is preferred for the Alcohol Compliance Supervisor position at Aramark, it is not strictly mandatory. Candidates with substantial law enforcement or security experience may still apply, showcasing their leadership abilities and understanding of compliance measures.

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What types of events will the Alcohol Compliance Supervisor oversee at Stage AE?

The Alcohol Compliance Supervisor at Stage AE will oversee a range of events—ranging from concerts to private functions—ensuring that all alcohol service adheres to established regulations and company policies, thereby facilitating a safe and enjoyable experience for all attendees.

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Common Interview Questions for Alcohol Compliance Supervisor - Stage AE
What experience do you have that makes you a good fit for the Alcohol Compliance Supervisor role?

When answering this question, focus on relevant experience in law enforcement or security roles, highlighting specific instances where you enforced compliance regulations or managed incidents at events. Showcase your leadership skills and ability to train others in compliance and safety protocols.

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How would you handle a situation where a guest is attempting to purchase alcohol without proper ID?

In response to this question, explain your approach by emphasizing the importance of following regulations. Describe how you would politely refuse service to the guest, offer education on why ID checks are essential, and maintain a professional demeanor to uphold guest satisfaction and safety.

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Can you provide an example of a time you had to resolve a difficult situation at work?

Use the STAR method (Situation, Task, Action, Result) to describe a challenging scenario in your previous role, focusing on how you assessed the situation, what actions you took, and the positive outcome that resulted from your efforts in maintaining compliance and safety.

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What strategies do you use to train staff on alcohol compliance?

Highlight your training methods, which could involve hands-on sessions, providing clear documentation, role-playing scenarios, and emphasizing the importance of compliance to foster team buy-in. Providing examples of successful training programs you've implemented can strengthen your response.

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How do you stay updated on changes in alcohol service laws and regulations?

Discuss how you actively seek out resources for updated regulations, such as attending workshops, following relevant industry news, or networking with local law enforcement and regulatory bodies. This insight shows your commitment to maintaining compliance and enhancing your team's knowledge.

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Describe how you would work with law enforcement at events.

Emphasize the importance of collaboration and communication with law enforcement during events. Explain how you would coordinate prior to the event, share emergency plans, and ensure their presence is organized and professional, enhancing overall security for the event.

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What would you do if you noticed staff not following alcohol service policies?

Illustrate your proactive approach by discussing how you would address the issue immediately, providing constructive feedback and re-training when necessary. Emphasize the importance of teamwork in achieving compliance and ensuring a safe environment.

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How do you assess potential risks associated with events?

Explain your experience in identifying risks involves carefully evaluating event layouts, alcohol service areas, and crowd dynamics. Emphasize your analytical skills and how you collaborate with staff and law enforcement to mitigate risks effectively.

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What is your philosophy on customer service in the context of alcohol service?

Express your belief that excellent customer service and responsible alcohol service go hand in hand. Highlight how treating guests with respect while adhering to compliance standards creates a positive atmosphere and helps in preventing issues.

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Why do you want to work for Aramark as an Alcohol Compliance Supervisor?

Discuss your alignment with Aramark’s mission and values, underscoring your commitment to service and community. Share your enthusiasm for working in a dynamic environment like Stage AE, eager to contribute to a positive guest experience while upholding safety regulations.

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We’re a team of a quarter of a million people spanning four continents around the world dedicated to creating experiences that matter through our culture of inspired hospitality. Rooted in service, we strive to do great things for each other, our ...

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DATE POSTED
March 31, 2025

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