Field Service Engineer

As a Field Service Engineer at Arc, you will be responsible for providing exceptional customer service, developing service standards and documentation, managing service BOMs and specifications, troubleshooting vehicle issues, and collaborating with various engineering and sales teams. Your role will ensure that our electric water sport boats are safe and efficient in service.

To apply for the Field Service Engineer position at Arc, you need a Bachelor's degree in engineering or a related discipline, along with 2-3 years of industry experience. Experience in building and troubleshooting vehicles or electromechanical systems, as well as proficiency in interpreting engineering drawings, is essential.

At Arc, we encourage continuous learning and professional growth for our Field Service Engineers. You will work with talented teammates, have access to various business activities, and receive feedback from diverse teams. We also value initiative, so your input is welcomed in areas that interest you, further enhancing your career development.

The work environment for Field Service Engineers at Arc is dynamic and fast-paced, reflecting our startup culture. You will thrive in a high-trust environment that empowers you to take ownership of your role and responsibilities while collaborating with many talented colleagues to innovate and improve our service offerings.

As a Field Service Engineer at Arc, you can expect a salary between $105,000 and $175,000, semi-annual bonuses, meaningful equity, excellent health insurance coverage, generous parental leave, and perks such as daily lunches and boat rides. We prioritize your well-being and work-life balance, making this an attractive opportunity.

When answering this question, focus on your passion for innovative technology and electric vehicles. Mention how Arc’s mission to electrify waterborne vessels resonates with your values concerning sustainability and how you would love to contribute to that goal.

To effectively answer this question, share specific instances where you diagnosed and resolved issues with electromechanical systems. Discuss the processes you used, how you collaborated with your team, and the outcomes of your efforts to highlight your problem-solving skills.

For this question, illustrate your prioritization strategy, such as assessing critical needs, utilizing task management tools, and communicating with team members. Emphasize your ability to stay organized and calm under pressure to demonstrate your adaptability.

When answering this, provide examples of previous roles where you worked in fast-paced settings. Discuss how you adapted to changing environments, managed your time effectively, and ensured quality service, showcasing your ability to thrive under similar conditions at Arc.

To respond to this, explain your approach to clear and transparent communication with customers. Describe how you keep them informed of progress, potential delays, and ensure they feel heard and valued, which ultimately builds trust in your service.

In your answer, detail your experience in creating and utilizing technical documentation like service BOMs, work instructions, and schematics. Highlight the importance of documentation in maintaining safety standards and efficiency during service operations.

Share a specific challenge and detail the steps you took to resolve it. Focus on problem-solving, collaboration with colleagues, and how you tracked the results to enhance future service trips, showcasing your resourcefulness and initiative.

Discuss your flexibility and communication skills in managing scope changes. Provide examples of how you’ve adjusted plans, prioritized new tasks, and collaborated with teams or customers to ensure successful outcomes despite challenges.

Reflect on the significance of delivering excellent customer service in your role. Emphasize how understanding customer needs, providing timely updates, and addressing concerns not only foster strong relationships but also enhance the reputation of Arc as a pioneer in electric vessel technology.

Articulate qualities like technical proficiency, strong communication skills, adaptability, and a proactive mindset. Explain how each quality contributes to providing exceptional service and aligns with Arc’s values, ultimately ensuring your success in the position.