Customer Service Representative

ARC Document Solutions is currently searching for a Customer Service Representative to join our San Francisco team.  The successful candidate is someone who enjoys working in a print environment while building relationships with clients.  The Customer Service Representative will coordinate with clients to create clear order instructions for production associates to process and print to create the desired products. Visit our careers page to view Life At ARC and to see why employees enjoy working at ARC!  https://www.e-arc.com/careers/ 

Tasks and requirements to secure Promotional items:

• To help secure sales by acting as the main point of contact between customers and sales reps.
• Assist with creating quotes for promotional items.
• Master the ASI promotional website to efficiently order and navigate.
• Coordinate and set up orders with various vendors.

Duties and responsibilities include: 

• Greet Clients in a Friendly Manner as they Enter the Facility 
• Process In-Person, Phone, Email, Electronic, and Hard Copy Work Orders 
• Make suggestions regarding paper, binding, and other finishing options to meet customer needs.   
• Assist with Quoting and Billing Print Projects using MFG Software 
• E-mail and/or Call Clients with Questions Regarding Orders when Appropriate 
• Assist Clients in Proof Review & Approval 
• Generate quotes to inform Customers of Unit Prices, Shipping/Delivery Dates, Delays, etc.
• Work with the front desk CSR to track orders to ensure timely delivery and keep customer informed.
• Follow-up with Clients in Order to Keep them Informed of the Status of their Projects 
• Identify and generate sales leads
• Refer Questions Regarding Jobs in Progress to the Appropriate Production Manager or Associate 
• Ensure Will Call or Delivery Times are Reasonable and Fit into Production Schedules 
• Work Together with Drivers and Courier Services to Schedule Deliveries 
• Pack and Ship Finished Orders via FedEx, UPS, or USPS
• Maintain Office Supplies and Packaging Inventory 
• Sell Add-ons and New Services/Merchandise to Clients 
• Participate in Training Modules to Update Customer Service Skills, Technical Skills and Print Knowledge 
• Perform other Tasks, Duties, or Functions as Assigned 

 Skills and Qualifications: 

• Communicate Effectively with Clients and Team Members.
• Ability to effectively promote the products and services of the company.
• Thorough knowledge of materials and equipment utilized in the duplicating/print process.
• Experience in a printing, finishing and/or customer service position.
• Knowledge of the printing industry - specifically AEC, bindery, and finishing is a plus.
• Ability to quickly learn new software and procedures
• A willingness to learn MFG billing software.
• Time management skills in a fast paced on demand environment.
• Able to multi-task while maintaining quality and accuracy.
• Excellent customer service skills.
• Attention to detail, an eye for color, and a positive attitude.

Compensation: $20 - $23 Hourly (Dependent on Experience and Qualifications)

Benefits:  ARC offers Comprehensive Medical Coverage, Health, Dental, Vision, 401(k) with a match, ESPP at 15% discount, Flexible Spending Account, Life Insurance, Paid Time Off and an array of Voluntary Benefits.

 

If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to jobs@e-arc.com and use the words “Accommodation Request” in your subject line. 

 
PM20

To all recruitment agencies: 
ARC does not accept unsolicited agency resumes. Please do not forward resumes to our Careers alias or other ARC employees. ARC is not responsible for any fees related to unsolicited resumes.