Information Technology, Summer Part-Time

Ardelyx was founded with a mission to discover, develop and commercialize innovative, first-in-class medicines that meet significant unmet medical needs. Ardelyx has two commercial products approved in the United States, IBSRELA®(tenapanor) and XPHOZAH® (tenapanor), as well as early-stage pipeline candidates.

Purpose of the role:

• Learn and develop practical skills in IT Service Desk team
• Gain first hand understanding of the inner workings in IT operations
• Make a positive contribution to an organization
• Solve problems by taking initiative and using creativity
• Clarify career goals
• Observe and Learn new methods in IT administration
• Observe and work with professionals in the field

Position Responsibilities:

• Assist with IT Service Desk – Level 1 support
• Tracking IT requests, follow up with End Users to ensure Helpdesk tickets generated via emails, IT Service Desk ticket system, and instant messaging application are complied with IT policies and SLAs.
• Assist End Users with technical issues related to desktops, laptops, network printers, scanners, Virtual phone  Zoom Video Conference, etc…
• Assist with IT onboarding and offboarding process including hardware set up and accounts creation as well as disable access in timely manner.
• Assist with onsite operation such as Site wide offices/cubes clean up, refurbishment and/or e-waste of equipment (printers, monitors, keyboards, mouses, docking station, etc...)
• Assist with refurbishment of returned equipment including laptops clean up and reimaging for redeployment.
• Assist with writing step-by-step instructions “How to…” supporting End users for IT Service Desk knowledge database.
• Assist with any other tasks or projects as assigned by IT Manager.
• Collaborate and assist Facilities team with operation tasks as need.

Position Requirements:

• 0-2 years of experience in customer support services
• Currently pursuing a Bachelor’s Degree preferred or technical certificate
• Ability to communicate technical information to non-technical people
• Excellent organizational and multitasking skills, including the ability to meet deadlines, follow written procedures while maintaining superior customer service at all times with all users
• (Personable/approachable) Possess effective communication skills to update users on their pending tickets and/or technical issues
• Ability to prioritize work, drive projects to completion, and handle competing priorities
• Show a high level of ownership, accountability, and initiative
• A strong work ethic with the ability to work well independently and also as part of a team
• Demonstrate a commitment to produce high-quality work
• Ability to learn and adapt quickly and perform in a fast paced environment
• Knowledge of modern office equipment and procedures
• Maintain confidentiality of sensitive information and data
• Must be highly motivated and a self-starter