Senior Account Manager, Inland Marine

As a Senior Account Manager at Argo Group, you’ll handle essential responsibilities that include managing the renewal processes for clients, collaborating with underwriters to develop business portfolios, and ensuring compliance with underwriting standards. You'll also be involved in negotiating complex endorsement requests and conducting underwriting file analysis to maintain high service standards.

To qualify for the Senior Account Manager role at Argo Group, candidates should possess a Bachelor’s degree or equivalent experience in commercial insurance, along with a minimum of one year in the industry. Strong organizational and analytical skills, attention to detail, and the ability to work efficiently in a fast-paced environment are essential.

The Senior Account Manager plays a critical role in driving Argo Group's customer service excellence by ensuring timely responses to customer inquiries and working closely with underwriting teams to meet service objectives. This position fosters strong relationships with clients and brokers, ensuring their needs are met promptly and efficiently.

Essential skills for a Senior Account Manager at Argo Group include strong oral and written communication abilities, organizational and prioritization skills, and proficiency in computer programs like Word and Excel. A detail-oriented approach and the ability to maintain positive relationships with agents and brokers are also important.

The salary range for a Senior Account Manager at Argo Group in New York City is approximately $92,700 to $114,000 USD, which is determined based on candidate experience. Additionally, employees are eligible for annual performance bonuses and a comprehensive benefits package, ensuring a rewarding career.

In answering this question, focus on specific examples from your past roles, detailing your involvement in the underwriting process, managing renewals, and negotiating endorsements. Showcase your ability to analyze risks and communicate effectively with both policyholders and underwriters.

Highlight your organizational strategies, such as prioritizing tasks and utilizing software tools for managing workloads. Provide examples of how you've implemented systems or processes that enhanced efficiency while maintaining high service quality.

Discuss your approach to building relationships, such as regularly checking in with brokers and clients, being transparent about processes, and actively listening to their needs. Give examples of successful interactions that have strengthened these professional relationships.

Use the STAR method to frame your response, detailing the situation, task, action, and result. Emphasize your analytical skills and how you successfully negotiated the request to achieve a satisfactory outcome for all parties involved.

Demonstrate empathy and problem-solving skills by discussing your strategy for listening to the client's concerns, analyzing their needs, and working collaboratively to propose suitable adjustments that align with their expectations and coverage requirements.

Talk about the importance of collaboration and support among account managers and underwriters. Provide examples of past experiences where teamwork led to successfully meeting underwriting goals or improving customer satisfaction.

Share your methods for staying informed, such as attending industry conferences, reading insurance publications, or participating in professional organizations. Highlight the importance of continuous learning in your career development.

List relevant software such as underwriting systems, customer relationship management (CRM) tools, and data analysis software. Discuss how your familiarity with these tools can enhance your efficiency and effectiveness as a Senior Account Manager.

Choose a project that demonstrates your leadership skills and ability to effect positive change. Use the STAR method to outline your objectives, the steps you took, and the successful outcomes achieved as a result of your leadership.

Emphasize your commitment to mentoring and knowledge sharing. Discuss how you'd create a comprehensive training plan that includes both theory and practical experiences, along with regular check-ins to assess progress and address questions.