Job details

Customer Service Moderator

About us:

ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world’s biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide.

Our global team of over 6,000 talented and driven professionals are shaping the future of iGaming. Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon.
At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success.

To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed—while embracing every step of the journey.

Be part of the future of iGaming with 6,000 ARRISERS! See a job that excites you? Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here!

About the Role:

As a Customer Service Moderator for our online Bingo games, you will be an integral part of our gaming community, ensuring a fun, safe, and engaging environment for all players. Your role involves monitoring live chat during games, enforcing community guidelines, and assisting players with any questions or issues that arise. You will also play a crucial role in facilitating player interactions, handling disputes, and maintaining the overall flow of the game chat. Additionally, you will contribute to team discussions on improving the player experience and streamlining our moderation processes.

What You Will Be Doing:

Carry out one of the most attractive roles within the bingo team.
Create the spark that gets our players excited and looking forward to having a great time on site.
Act as the life and soul of our site as a Chat Host.
Build strong and solid relationships with the community.
Welcome players, run quizzes and games, and address player questions.
Create a sense of 'community' within our audiences.
Report to and work closely with the Chat Host Manager to provide feedback on promotions, games, prizes, and site activities.
Relay onsite issues reported by players within chat rooms and provide feedback on disengaging promotions.
Play a pivotal role in ensuring player satisfaction and site engagement.
Be a real team player, collaborate effectively within the team.
Be self-motivated, trustworthy, adaptable to change, and uncertainty.
Think fast with an understanding of commercial requirements.
Find solutions and turn issues into positive outcomes.
Strive for optimal performance, be open to new responsibilities, and always seek opportunities to learn.

What We Need From You:

Ability to be socially engaging with exceptional conversational skills.
Awareness of bingo and online gaming/chatting.
Internet savvy with experience in internet communities and/or forums.
Good understanding of social media platforms and communication styles.
Experience in social or community support (desirable).
Good typing, spelling, and grammatical skills.
Computer literate, including proficiency in Office applications.
Self-starter who can manage own time effectively.
Trustworthy with the ability to work flexible shifts, including weekends and holidays.
Fluent in English.

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By Arrise

HELPING CLIENTS RISE ABOVE COMPETITION AND BUILD STRONG TEAMS ARRISE Consulting Enterprises (ACE) is a Limited Liability Company (LLC) incorporated in Maryland that serves as a one-stop business resource for local and national organizations. From ...

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FUNDING

Private

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Mid-Level

TEAM SIZE

11-50

LOCATION