Office & Clerical - Human Resources (HR) Rep IV

Role I am a recruiting consultant with Artech, and I am hoping I can help you find the perfect next opportunity for your career goals. You very well could be happy in your present role but might be looking for a more challenging project or maybe you want to explore opportunities outside your comfort zone. I am currently recruiting for a Human Resources (HR) Rep IV for one of our direct clients... in the US. Below are the specs for the role: Job Title: Human Resources (HR) Rep IV Contractor Work Location: Philadelphia, PA (100% Remote) Duration: 6 Months with a possible extension Job Description Responsible for contributing to the mission and vision of the Company by serving as a primary Human Resources (HR) point-of-contact for all Company employees. Provides quality support services of escalated Human Resources issues to all Company employees with a high degree of customer satisfaction, expertise, and timeliness. This includes evaluating and analyzing the employee request/concern, quickly interpreting the situation, determining the appropriate resolution and/or escalation, and communicating the resolution and escalation to the customer, consistent with Service Level Agreements (SLAs). Works with moderate supervision/guidance. Is accountable for individual results and impact on team. Core Responsibilities • Handles escalated ESS/MSS inquiries. Interprets policies and guidelines, and advanced tax and payroll issues. • Handles escalated employee relations questions. • Communicates and resolves escalated employee inquires delegated by HR Advisors Executes and enhances process work supported by the HR Shared Services organization. Partners with other HR departments to promote team alignment. Works with HR services • Investigates unique/complex HR-related issues that are outside the scope of basic training and resolves those directly with employees and managers in accordance with SLAs. • Leads team support of new services projects into transition with designated departments. • Updates and improves the department database to enable Advisors to take ownership of a higher percentage of inbound inquiries. Actively identifies opportunities for educating team. • Supports and processes work, as assigned. Continually evaluates existing work processes and prospective processes work to ensure the most effective use of resources. Makes recommendations for process improvements. • Partners with other HR services and HR Business Partners to facilitate knowledge transfer between the service center and HR departments. • Provides support to lower-level representatives and new staff as needed. • Supports service center staff relative to phone traffic as needed. • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. • Other duties and responsibilities as assigned. Click “APPLY” to send your resume for this role or you can send an email to me at Ivin.Anto@artech.com. You can also reach me directly at 973-577-8124. Artech has been an employer of choice for 30 years, proudly serving over 80 Fortune 500 companies. We have dedicated professionals that will help you with your next career move. Our recruiters will listen carefully to your career goals and then match your skills and aspirations to various open roles. There is nothing we are more passionate about than finding candidates a rewarding job that makes them happy. Artech is an EEO Employer