Senior Customer Success Manager

Aryaka Sr. Customer Success Managers are trusted advisors to customers throughout their journey from onboarding to expansion and renewal. In this role, you will build trust with customers and drive their adoption and expansion of the Aryaka platform by leveraging both customer-facing skills and technical acumen. Serving as the bridge between customers and the broader Aryaka team, you’ll streamline collaboration between Product, Sales, Engineering, Support, and Operations teams for a cohesive customer experience.

Responsibilities

• Customer Health – Monitor and manage the health of your assigned accounts to ensure that customers are realizing value from their Aryaka investment and growing with us.
• Customer Journey – Take the lead as a trusted advisor in guiding customers through the onboarding, adoption, expansion and renewal journey with Aryaka.
• Engagement – Orchestration post-sales motions including Success Planning, Quarterly Business Reviews, onsite customer visits, escalation management and more.
• Renewal & Growth – Manage your book of business to deliver on key renewal and expansion revenue targets.
• Cross-functional Partnership – Collaborate with Aryaka Sales, Product, Renewal, Support, and Operations teams to secure contract renewals, identify expansion opportunities, manage account escalations, and turn customers into Aryaka advocates.
• Tech Expertise – Stay up to date on your technical knowledge of the Aryaka platform, as well as network security concepts. Our CSMs engage frequently with network, security and IT practitioners.

Qualifications

• 5+ years of experience in customer-facing roles supporting products in the network, security, or cloud industry, for example: Technical Account Manager, Customer Success Manager, Technical Support Engineer, Professional Services, Solutions Engineering.
• Demonstrated experience in account management, consulting, along with hands-on experience in customer success and driving adoption.
• Hands-on experience working with networking and/or security solutions in support of customers.
• Industry experience (SD-wan, SASE, Network Security) is a plus.
• Exceptional organizational skills are a must.
• Excellent written and verbal communication skills.
• BA/BS in Business, Computer Engineering, related field, or equivalent work/certification experience.

Who are we –

Aryaka is the leader and first to deliver Unified SASE as a Service, the only SASE solution designed and built to deliver performance, agility, simplicity and security without tradeoffs. Aryaka meets customers where they are on their unique SASE journeys, enabling them to seamlessly modernize, optimize and transform their networking and security environments. Aryaka’s flexible delivery options empower enterprises to choose their preferred approach for implementation and management. Hundreds of global enterprises, including several in the Fortune 100, depend on Aryaka for cloud-based software-defined networking and security services. For more on Aryaka, please visit www.aryaka.com.

Why Aryaka –

We have won “Great Places to Work” World-Wide for 4 consecutive years because we have an amazing company culture that is inviting, collaborative, supportive, and inclusive to our employees.  We encourage our employees to expand their knowledge base and provide the tools to help them get there.  We are always innovating and looking at ways to improve and expand, and we listen to our employees and their ideas.  We have an amazing group of very respected “Thought Leaders” who are always open to mentoring.  We consider ourselves great Corporate Citizens which we show through our “Women In Technology” Program and “AryakaCares” Program as well as others. Our Benefits are World-Class, and a flexible work structure to allow you to maximize on your work/life balance.  

Aryaka Networks, Inc. is an equal opportunity employer and supporter of Diversity, Inclusion, and Belonging. All candidates from all backgrounds, ethnicities, genders, and gender identities are strongly encouraged to apply. Aryaka considers the "whole person" without regard to race, color, religion, sex, national origin, physical or mental disability, or veteran status.

Third-Party Agency Notice:  Aryaka does not accept unsolicited resumes from 3rd party agencies. Should any agency send a resume to any employee within Aryaka without explicit invitation, the resume will be considered a gift, and no fee will be paid. All agencies must have a signed contract from Talent Acquisition management prior to any engagement. #LI-Remote