Product Marketing Manager

At ASAPP, we are on a mission to end bad customer service. We do this using AI-native software products to solve the complex problems of contact centers in the enterprise. ASAPP helps customer service organizations unlock their full value by minimizing costs & inefficiencies, improving compliance & productivity, and surfacing actionable insights while delivering a great customer experience.

ASAPP started building AI products 10 years ago, evolving to incorporate generative AI in 2018. We have built one of the industry's leading AI research organizations, entirely focused on advancing the state-of-the art in AI to transform contact centers.

• Create messaging, positioning, & materials for ASAPP’s AI products
• Develop and execute GTM strategies for product launches and feature releases
• Empower our sales and partnerships orgs to communicate our products effectively to prospective customers and partners
• Gain a deep understanding of buyer needs and challenges and how our products meet those needs
• Enhance this understanding with customer segmentation and persona development
•  Become an expert in key trends that impact our buyers and our market to refine differentiation and competitive strategies
• Partner closely with product management to understand in detail our product vision and upcoming functionality, and determine how best to communicate this externally
• Contribute to our product’s future with your expertise on our market and customers
• Collaborate across marketing to assist with campaign, website, and thought leadership content and collateral creation
• Help build the product marketing team culture and processes—including how we measure success, communicate across the organization, plan cross-functionally, etc
• Represent ASAPP externally at key events, webinars, analyst meetings, and conferences as needed
• Occasional travel to the US required

• 5+ years of experience in product marketing within the B2B SaaS technology industry
• Bachelor's degree in Marketing, Communications, Advertising  Business or related field
• Demonstrated success launching and marketing complex technology products
• Excellent communication and presentation skills with the ability to influence stakeholders at all levels of the organization across functions
• Strong strategic thinking and analytical skills with the ability to translate market insights into actionable marketing strategies
• Creative thinker with a passion for technology and innovation
• Contact center / customer experience industry experience preferred
• AI-software experience preferred

• Competitive compensation
• Stock options
• OSDE 410 for the family group
• Wellness perks
• Learning & development stipend
• Connectivity (mobile phone & internet) stipend 
• Mac equipment
• 3 weeks of vacation
• English lessons

ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at careers@asapp.com to obtain assistance. #LI-VR1 #LI-Remote