Health Coach I/Medical Assistant

Asian Health Services, founded in 1974, provides health, social, and advocacy services for all regardless of income, insurance status, immigration status, language, or culture. Our approach to wellbeing focuses on “whole patient health,” which is why we provide more than primary care services, including mental health, case management, nutrition, and dental care to more than 50,000 patients in English and 15 languages: Korean, Lao, Burmese, Mandarin, Cantonese, Spanish, Portuguese, French, Mien, Karen, Mongolian, Karenni, Tagalog, Khmer, and Vietnamese. We offer medical, dental, and mental health services for all ages.

LOCATION: HMC

JOB SUMMARY:

The Health Coach is a Medical Assistant who, under supervision from the Clinic Site RN Manager or Clinic Units Manager, also serves as a member of the chronic care management team collaborating with patients and their providers to optimize the delivery of health care services to patients. The Health Coach provides medical assistance and interpretation, coordinates patient care with providers, and performs clerical tasks.

This is the entry-level trainee classification for the Health Coach position. Persons are recruited into this trainee position with the basic education, experience, and customer service skills required to perform all the duties of a Health Coach II, as described below. Under close supervision, incumbents undergo training, observation, testing, and evaluation in the full range of health coaching duties, as described below. Trainees are expected to complete the curriculum within one year, acquiring the knowledge, clinical competence, data gathering, and patient relations skills to fully and competently perform the duties of a Health Coach II. Promotion to the Health Coach II classification will be contingent upon successful completion of the training program as evidenced by the trainee’s performance evaluations and examinations.

• Clinic:
• Provides the highest quality of Medical Assistant care according to clinic policies and culturally competent care consistent with the agency’s Guide to Service Excellence and Corporate Compliance Plan
• Safeguards patients’ privacy rights and cooperates in the resolution of patient complaints.
• Participates in a year-long intensive training program to learn the core competencies required of a Health Coach II as described below (Duties and Responsibilities of a Health Coach II). 
• During the training process, incumbents are required to perform all the Health Coach II duties under close supervision and are expected to meet the goal of working independently by the end of the training period. 
• Takes and records vital signs, recognizing abnormalities, and reporting them to nurses and providers.
• Interviews patient to obtain and record medical history using SOAP format in preparation for medical visits
• Obtains basic health information and relevant documents and records.
• Participates in team huddles with providers before the start of clinic day to prepare for patient visits and manage standing orders. 
• Performs basic in-clinic lab tests and obtains/processes specimens for lab send-out; performs tests such as electrocardiogram, spirometry, audiometry, and Snellen test.
• Performs basic nursing procedures such as injections (for immunizations and tuberculin skin tests only), phlebotomy, and dressing changes.
• Fills out forms for ancillary services or referrals as directed by a physician.  
• Assists in optimizing patient flow.
• Performs sterilization, infection control and cleaning of clinic areas, and cleaning medical instruments/equipment.
• Maintains and orders clinic supplies, keeping examination rooms, and nursing area well-stocked.
• Performs interpretation duties, and makes simple referrals as required/assigned.
• Enters data and retrieve reports from the CDMS system as needed.
• Meets with provider staff to discuss elements of patient care and carries out orders as directed.  
• Enters health information into electronic health records (EHR) and utilizes EHR for documentation, records retrieval, staff communications, and data reporting.
• Technical/Ethical:
• Adheres to policy and procedures within the unit.
• Ensures patient's rights to privacy, safety, and confidentiality.
• Attends appropriate in-service education courses for technical growth.
• Leadership:
• Attend all staff and component meetings, providing input as necessary; may participate in AHS subcommittees.
• Identifies problems in the work area and works with others to seek solutions.
• Demonstrates good communication skills with patients.
• Appropriately carries out AHS organizational goals.
• Participates in orientation and training for volunteers and new staff.

• The employee must be experienced clinical Medical Assistant, having met the education and training requirements in the Medical Assistant field, and performing Medical Assistant duties with a high level of proficiency and culturally compassionate care
• Minimum one year of clinical experience in the healthcare setting
• Bilingual/bicultural in an Asian language required

• Will be required to take the LCAP Medical Interpretation course and exam within 12 months of employment
• CPR certification required
• Medical Assistant certification must be obtained within one year of hire as a Health Coach I 

BENEFITS:

Medical, Dental, Vision premiums 100% paid by AHS

12 Vacation Days

12 Sick Days

12 Holidays and 3 Floating Holidays

3% 403B Employer Contributions and up to 2% Employee Match Contribution

Transportation Benefit Paid by AHS

FSA/Dependent Care Assistance

Long Term Disability