Third in Charge - Miranda

As a Third in Charge at ASICS in Miranda, your primary responsibilities will include supporting the Store Manager and Assistant Store Manager in daily store operations. You will focus on enhancing customer experience, optimizing sales, and identifying opportunities for improvement within the team. Additionally, you will play a significant role in team leadership, providing guidance and ensuring excellent customer service.

To apply for the Third in Charge role at ASICS, candidates should ideally have previous people leadership or keyholder experience in a customer-facing role. Strong communication skills, a passion for customer service, and an interest in physical health and well-being are also essential. Experience in sales and the ability to educate the team and customers about products will be highly beneficial.

While prior experience with footwear is advantageous for the Third in Charge position at ASICS in Miranda, it is not a strict requirement. What’s more crucial is your enthusiasm for learning and a genuine love for the ASICS brand. We prioritize candidates who are eager to embrace our culture and values.

The Third in Charge Manager position at ASICS offers a variety of benefits, including a permanent full-time contract, team discounts of up to 25% off wholesale, performance-based bonuses, and 17.5% annual leave loading. Additionally, there are comprehensive training programs from day one to ensure your success and ample career growth opportunities as the company invests in promoting from within.

ASICS is deeply committed to fostering a positive work environment for all employees, including those in the Third in Charge role. We celebrate diversity and ensure that all ideas and contributions are respected. With teamwork at the core of our culture, we strive to create a supportive atmosphere where employees can thrive and achieve personal and professional growth.

In handling difficult customers, I believe in staying calm and empathetic. Listening to their concerns is key, and I would assure them that their issue is important to us. My goal would be to find a suitable solution while reinforcing our commitment to exceptional customer experience.

To motivate my team, I often set clear goals and celebrate small achievements. I find that recognizing individual contributions fosters a sense of accountability and encourages team collaboration. I also encourage open communication to empower team members and help them feel valued.

To boost sales, I focus on product knowledge training for the team to equip them to educate customers effectively. I also analyze sales data to identify trends and stock our bestsellers. Promotions and engaging visual merchandising can further incentivize customers to make purchases.

In managing conflict between team members, I would facilitate a private discussion to ensure both parties express their viewpoints. I believe finding a common ground is essential and would guide them towards a resolution while reinforcing our team values and the importance of collaboration.

My approach to ensuring excellent customer service involves thorough training of staff, emphasizing the importance of empathy and product knowledge. I promote a culture where staff members feel confident in their abilities to assist customers, which in turn fosters loyalty and positive experiences.

In my previous roles, I gained significant experience in leading diverse teams to achieve specific goals. I focused on clear communication, team meetings for feedback, and nurturing a supportive environment where everyone felt encouraged to share ideas and take initiative.

In my experience with inventory management, I maintained organized systems for tracking stock levels and turnover rates. I believe in proactive planning, and regularly conducting counts to prevent discrepancies. Efficient inventory management ensures we have the right products available for our customers.

I prioritize tasks by assessing urgency and impact. In a busy retail environment, I maintain a running list of tasks and frequently reassess based on customer flow and store needs. I delegate effectively where possible to ensure we meet our service standards without compromising quality.

I want to work for ASICS as a Third in Charge because I admire the brand’s commitment to health and performance. I resonate with ASICS’s values and mission, and I am excited about the opportunity to contribute to an environment that promotes a high-performance culture.

To keep up with industry trends and customer preferences, I actively engage in retail-focused publications, online resources, and customer feedback. I also encourage my team to share insights and ideas, as collectively we can better anticipate and meet evolving customer needs.