Guest Services Coordinator

DescriptionThe Guest Services Supervisor will assist the Guest Services Manager in directing and coordinating the Guest Services staff to ensure exceptional service during events. This role includes scheduling staff, facilitating training programs, and addressing any performance issues. The ideal candidate will be proactive, possess strong interpersonal skills, and be able to adapt to a dynamic environment.Compensation and Benefits• Competitive salary based on experience• Health, dental, and vision insurance• Paid time off and holiday pay• Opportunities for professional development and training• Flexible scheduling optionsWhy you should apply for this position todayThis role offers a unique opportunity to be part of a vibrant team dedicated to providing excellent guest experiences. You will play a key role in shaping the guest services team and ensuring memorable events. Join us in making a difference in the community through exceptional service.Skills• Experience with various training methods• Excellent interpersonal and customer service skills• Effective verbal and written communication abilities• Proficient in Microsoft Office Programs (Word, Excel, PowerPoint)• Self-motivated with the ability to motivate others• Strong organizational and time management skills• Goal-oriented team player• Adaptable to change• Ability to work nights, weekends, and holidaysResponsibilities• Assist with pre-event briefings and scheduling of Guest Services staff• Facilitate team member training programs for new hires• Create, edit, and update departmental manuals and materials• Address questions and concerns, handling performance issues as necessary• Monitor and respond to emails• Serve as ADA Facilitator during events• Carry out other duties as assigned by the Guest Services ManagerQualifications• 2-3 years of relevant work experience in a similar facility• Supervisory experience preferred• Ability to perform essential duties satisfactorilyEducation Requirements• High school diploma or equivalent• Additional training in hospitality or customer service is a plusEducation Requirements Credential Category• High School Diploma or equivalentExperience Requirements• 2-3 years of relevant experience in guest services or a similar role• Experience in a supervisory capacity is preferredWhy work in Tucson, AZTucson offers a unique blend of cultural diversity, stunning natural landscapes, and a vibrant arts scene. Known for its warm climate and outdoor recreational opportunities, Tucson is an excellent place to live and work. The city is home to a growing job market and a welcoming community, making it an ideal location for both personal and professional growth.