Food & Beverage Reservationist - The Little Nell

Owned and operated by Aspen Hospitality, the Little Nell, Aspen's only Five-Star, Five-Diamond, ski-in/ski-out hotel offers luxury services and unparalleled access to America's most famous mountain town. A Relais & Châteaux resort, the Nell is frequently recognized for its award-winning wine and culinary programs and dedicated service. The property boasts a variety of amenities, including two restaurants, three bars, a wine cellar and a speakeasy. The Little Nell is also home to the new The Nell Spa. During ski season, Nell guests have access to a slopeside ski concierge and numerous winter adventures. In summer months, guests enjoy lush gardens along with off-road adventures, stargazing, fly fishing and mountaintop yoga; plus, a pool, hot tub and health center year-round. The Little Nell has been acknowledged with numerous awards including being named a Forbes Five-Star hotel since 1995, a AAA Five-Star hotel since 1991, a Wine Spectator Grand Award winner since 1997, recognition as one of America’s 100 Best Wine Restaurants from Wine Enthusiast and frequently nominated for its Outstanding Wine Program by the James Beard Foundation. Coming in 2026, Aspen Hospitality will open its first Nell hotel outside of Aspen in New York City. Learn more at www.thelittlenell.com.  

Summary 
The Food & Beverage Reservationist handles all incoming calls and assists with making, changing and confirming restaurant reservations. The Reservationist will handle special requests for both hotel guests and external reservation calls including those for small private events, wine cellar bookings, ticketed events, specialty dinners and all events sold by the Food & Beverage department.

Job Posting Deadline
Applications for this position will be accepted until October 27, 2024. 
 
Essential Job Functions
•   Answer all incoming calls for all restaurants according to Forbes 5 star standards 
•   Assist guest needs over the phone or via email 
•   Makes, changes or cancels any reservations according to the particular reservation guidelines
•   Complete reservations properly in the dining reservation software (Resy)
•   Actively guides the guest through the reservation process including reservation times, table splits, special menus, general dietary restrictions and seating preferences
•   Marks all guest comments, dietary restrictions and seating preferences in Resy
•   Maximizes restaurant seating and adheres to space and capacity constraints
•   Able to describe facilities and cuisine
•   Well versed in menu offerings and able to answer general questions related to menu items
•   Collects information for events sold by the Food & Beverage department to include dates, times, prices, event capacity, payment and confirmation methods
•   Proficient in the following; maintenance software (Alice), menu editing software (In Design), restaurant reservation software (Resy) and Microsoft Office programs
•   Complete maintenance requests in (Alice) 
•   Is familiar with hotel fire and safety regulations and procedures
•   Make copies, files and completes paperwork as needed
•   Maintains neat and orderly station
•   Well versed in administrative duties, such as menu editing and printing
•   Make sure that all restaurant-menus are current and up to date
•   Ensure that all private dining menus are ready before the actual meal period
•   Familiar with Colorado liquor laws never allow outside liquor (or wine) brought to the restaurant
•   Complete tasks and projects delegated by outlet managers and assist other departments as business volumes and staff levels demand
•   Will report to work in a neatly groomed and acceptable manner as outlined in the employee handbook
•   Report to work on time.  If unable to report for work, notify the manager as described in the employee handbook
•   Comply with all policies and procedures for the Food & Beverage department, The Little Nell and Aspen One

•   High School Diploma or equivalent preferred
•   One-year related experience required
•   Basic knowledge of wine, food and cooking methods

Supervision Given and Received 
Given: This position has no supervisory responsibilities. 
Received: Works under direct supervision of the Food & Beverage Executive Assistant and the Director of Food & Beverage. Tasks are assigned according to specific procedures, and work is checked frequently. Instruction, advice and assistance are readily available.

Work Environment and Physical Demands 
•    Ability to stand, type and sit at desk/computer for most of the work shift executing repetitive movements 
•    No adverse or hazardous conditions
•    Not required, but preferred to be able to occasionally lift, push or pull 25 lbs. individually or with assistance 

Job Benefits
This position is categorized as a regular full-time position eligible for the following benefits:
Enrollment dates differ across the various programs.  
•   Health, Dental and Vision Insurance Programs
•   Flexible Spending Account Programs
•   Life Insurance Programs
•   Paid Time Off Programs
•   Paid Leave Programs
•   401(k) Savings Plan
•   Employee Ski Pass and Dependent Ski Passes 
•   Other company perks

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.         

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen One/ Aspen Snowmass/ Aspen Ventures/ Aspen Hospitality is an equal opportunity employer.  

For an overview of Aspen Skiing Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks

Aspen One participates in E-Verify.

E-Verify & Right to Work Poster