Retail Associate Lead- ASPENX

ASPENX, a division of Aspen One, is a contemporary retail and experience brand. Conceptualized by artist Paula Crown, ASPENX leads with creative possibility. ASPENX features the first performance product line developed by a ski resort, informed by its expert on-mountain team for standards of excellence, comfort, and safety. In addition to collaborative ventures, ASPENX also offers bespoke retail, elevated rental equipment, and exceptional experiences both on- and off-mountain. ASPENX has collaborated with brands including Prada, Vuarnet, Anon, Rapha, AETHER and more. Aspen One is the parent company of Aspen Skiing Company, Aspen Hospitality and ASPENX and leverages its influence across all of its business units to advance climate action, community engagement and racial justice. For more information, visit www.ASPENX.com or follow @ASPENX on Instagram and Facebook.  

Summary

The retail lead associate helps the retail manager promote excellent teamwork, great customer service, enforcing loss theft prevention, and implementation of store and its appearance and presentation, and company policies and procedures. The Retail Lead is also vitally involved in maintaining fun, safe, energetic Aspen Snowmass ski/snowboard lifestyle ambiance in the retail store while making a life-long customer, not just a sale.

Job Posting Deadline

Applications for this position will be accepted until December 2, 2024 for the 2024-2025 Winter Season.  

Essential Job Functions

• Merchandise, display, front, and restock the retail space
• Open and closing duties of the retail stores (ASPENX and The Little Nell Boutique)
• Greets customers promptly and determines needs quickly
• Develops solutions for customers by listening to their needs and recommending the appropriate products. Builds customer confidence and helps make selections; offering suggestions and recommendations for ski, snowboard and general winter sports merchandise
• Possesses detailed knowledge of product benefits and features
• Demonstrates product uses and operation and provides details about merchandise specifications, maintenance, care, delivery, and warranties
• Answers questions about merchandise, the store, Aspen Skiing Company products and services and the resort
• Keeps clientele informed by notifying them of sales and future merchandise of potential interest
• Documents sale by creating or updating customer profile records
• Utilizes the company’s POS system to process discounts and payments, administer exchanges and returns, provide change and receipts
• Wraps or bags merchandise for customers
• Obtains merchandise requested by customer or receives merchandise selected by customer
• Counts and balances tills 
• Maintains a clean work environment through folding merchandise on the retail floor and stockrooms.  Cleans dressing rooms of hangers and tags, and puts merchandise back in proper place after each use of the dressing room
• Collaborates with other team members to keep the sales floor area clean and organized at all times
• Cleans and stocks shelves, counters, fixtures or tables
• Assists in maintaining the back stock room 
• Helps with opening and closing cleaning duties
• Identifies and monitors security issues and notifies management. Helps prevent loss and theft of cash and inventory
• Other duties and responsibilities as assigned

• Experience in customer service in a luxury environment preferred
• Merchandising skills required
• Previous customer service or retail sales experience required 
• Knowledge of United States currency required
• Computer proficiency required 
• Written and speaking fluency in English required
• High School diploma or equivalent preferred, but not required
• Bi-lingual language skills (Spanish, Portuguese, French or others) preferred
• For Alpine stores:
  • Prior retail selling experience and product knowledge of skis, boots, bindings and other ski hard goods equipment preferred
  • Boot fitting experience a plus
• For Snowboard stores:
  • Prior retail selling experience and product knowledge of snowboards, boots, bindings and other snowboard hard goods equipment preferred

Supervision Given and Received: 

Supervision given: Exercises direct supervision over Retail Associates. Responsibilities include, but are not limited to, frequent and detailed review of work, training, planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. 
Supervision received: Works under direct supervision of the Store Manager. Tasks are assigned according to specific procedures, and work is checked frequently. Instruction, advice and assistance are readily available.

Work Environment and Physical Demands: 

• Ability to be on your feet, kneel and bend for extended periods of time  
• Regularly work in adverse conditions and require protective apparel/equipment to prevent exposure to the elements and an office environment and may be required to walk on slippery and uneven surfaces.  
• Must be able to lift, push or pull up to 50 lbs. individually or with assistance. 

Job Benefits 
This position is classified as a regular full-time position eligible for the following benefits: 
Enrollment dates differ across the various programs.   

• Paid Time Off Programs
• Paid Leave Programs
• Employee Ski Pass
• Other company perks 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.         

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.

For an overview of Aspen One Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks

Aspen One participates in E-Verify.

E-Verify & Right to Work Poster