Stay Aspen Snowmass Vacation Specialist - job 2 of 2

Aspen Skiing Company owns and operates four mountains—Snowmass, Aspen Mountain, Aspen Highlands, and Buttermilk—creating premium, sustainable, and transformative experiences in recreation, culture, and nature. In addition, Aspen Skiing Company runs the award-winning Aspen Snowmass Ski & Snowboard School, Four Mountain Sports rental and retail shops, and a collection of sustainably sourced on-mountain food and beverage outlets.  

Summary

The Vacation Specialist assists and serves guests with vacation packages in Aspen Snowmass and acts as a liaison between the hotel/property management company and customers. This position generates revenue from in-bound calls; handles special requests and any additional customer service of the assigned reservation queue, within the framework of the Reservations Department.

Job Posting Deadline 

Applications for this position will be accepted until October 1, 2024. 

Essential Job Functions

• Respond to inbound telephone inquiries regarding travel reservations by building personal customized vacation package for all aspects of their vacation, including lodging, lift tickets, ski school, travel insurance, equipment rentals, and other activities
• Continuous follow up on booked reservations
• Conduct follow-up calls to current customers to inform them about their reservation and/or special request status when necessary
• Maintain conscientious work performance and promote the hospitality offered by Stay Aspen Snowmass with courteous, friendly, professional service
• Maintain thorough working knowledge of Stay Aspen Snowmass properties, Aspen Snowmass activities, and Inntopia software
• Charge deposit/final payment on reservations booked
• Provide back up for the operator phone and assist other reservations departments when necessary
• Assist with special event pass production
• Conduct outbound calls concerning potential new revenue opportunities
• Other duties as assigned

• Sales experience within the travel related industry preferred
• Experience in hospitality reservations preferred
• Previous work experience with Navis/Revinate and/or Inntopia preferred
• Strong written and mathematical skills
• Working knowledge of Microsoft Office applications

Supervision Given and Received  
Supervision Given: This position has no supervisory responsibilities.  
Supervision Received. Works under general supervision of the Sales Manager. Receives continuing or individual assignments according to supervisor’s directions and may perform routine tasks. Expectations of the quality, quantity and deadlines are clearly set. Instructions, advice and assistance available as needed. Work is reviewed on demand or during scheduled check-ins.  

Work Environment and Physical Demands

• Ability to stand, walk or be on your feet for extended periods of time. Kneeling and bending may be required.
• Regularly work indoors with no adverse conditions. Some positions require exposure to outdoor elements or a combination of both indoors and outdoors and may be required to walk on slippery and uneven surfaces. 
• Must be able to lift, push or pull up to 50 lbs. individually or with assistance

Job Benefits

This position is classified as a regular full-time position eligible for the following benefits:
Enrollment dates differ across the various programs. 

• Health, Dental and Vision Insurance Programs
• Flexible Spending Account Programs
• Life Insurance Programs
• Paid Time Off Programs
• Paid Leave Programs
• 401(k) Savings Plan
• Employee Ski Pass and Dependent Ski Passes
• Other company perks

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Skiing Company, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.         

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Aspen One/ Aspen Skiing Company / Aspen Ventures/ Aspen Hospitality is an equal opportunity employer.  

For an overview of Aspen Skiing Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks

As of March 11th 2022, Aspen One, Aspen Skiing Company, ASPEN Ventures & Aspen Hospitality will no longer require all active employees to be fully vaccinated in the workplace.