Assistant General Manager

Seacliff Inn, a Tapestry Collection by Hilton is actively seeking a knowledgeable Assistant General Manager who is passionate about guest services to join our team. The Assistant General Manager will work alongside the General Manager to help lead a dedicated team to provide an exceptional guest experience. The perfect candidate is hands-on, team-oriented professionals with high standards, leads by example, communicates effectively and makes positive experiences in every interaction.

Core functions of the position, but are not limited to the following;

• Communicate effectively with guests and fellow team members.
• Proficient at all Guest Service systems and processes.
• Supervise, train, coach and retrain Guest Service Team on systems, processes, procedures and guest interaction.
• Oversee and ensure accountability in all aspects of Guest Service Team’s performance.
• Responsible for all front office activity during scheduled shifts.
• Monitor and adjust room availability status. Monitor and complete filing of registration cards, reservations, correspondence and no-shows and signatures on file.
• Complete the following individual duties:

1. Daily Cash Report (DCR)
2. No-Shows
3. Billing disputes
4. Accounts receivable
5. Banking
6. Bad checks, credit card debts
7. Open, stamp, sort, distribute mail
8. Accounts payable preparation
9. Security reports
10. Check and audit banks

• Check Room Attendant's List and ensure room availability status is accurate.
• Check timecards to posted schedule.
• Submit daily report to General Manager (written or verbal).
• Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone.
• Contribute to and maintain established information and communication sources such as department and front desk logbooks in order to enhance department communications and operations.
• Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel.
• Perform other duties as assigned, requested or deemed necessary by management.

Skills/Abilities/Other Requirements:

Hotel front desk operations and procedures. Personnel supervision and training. Salesmanship and public relations. Ability to make timely, effective decisions. Ability to prioritize, organize and delegate work assignments. Ability to maintain good team member relations. Ability to develop and maintain effective guest relations. Ability to manage multi-departmental operations. Ability to direct performance of team members and follow-up with corrective action where needed. Ability to work long hours, 5 to 6 days a week. Basic accounting procedures. Cash registers, computers and calculators required. Current valid driver’s license, proof of auto liability insurance.

Health Benefits, Travel Perks & More
Medical, Dental and Vision Insurance, 401k, Vacation and Sick Leave are offered with this position along with a Team Member Travel Program, encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation. Our client also encourages quarterly team building and giving back to the communities in which they work through regular volunteering, and select charity promotions throughout the year.

Pay Range: $80,000 to $90,000/annually

Experience

• Personal Skills: • Highly organized and efficient • Ability to make timely, effective decisions • Ability to maintain effective guest relations • Excellent communicator and team motivator
• Professional Skills: • Proficiency in MS Office Suite • Experience with hotel operations software programs • Skillful in project planning/ tasks and able to prioritize projects/ tasks
• 2 year(s): At least 2 years hotel experience as Front Desk Manager or progressive front desk responsibility.