Job details

Assistant Housekeeper (Shipboard)

Description

The Assistant Housekeeper assists the Executive Housekeeper in managing the day-to-day delivery of housekeeping services yacht-wide and in all guest suites and public areas, ensuring a flawless approach to cleanliness. This position oversees and actively manages the daily activities of the Suite and Junior Suite Attendants, Public Area cleaning and the laundry operation, achieving guest and employee satisfaction scores as provided by the company. He/she ensures all activities are executed in accordance with the Standard Operating Manuals and company's Policies and Procedures

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Lady or Gentleman for this job. Functions, duties, responsibilities, and activities may change at any time with or without notice. All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards.

Essential Duties

Assists the Executive Housekeeper in managing the Housekeeping and Laundry teams and shares the responsibility for the front and heart of house operation. Responsible for all cleaning services, laundry operation, in suite and supports the uniform and linen program in suites, dining areas and employee cabins

Creates positive, memorable experiences for guests and anticipates their needs and expectations through an interactive communication. Ensures that all guest concerns, enquiries and requests are recorded, followed up and addressed immediately, guarantying total guest satisfaction

Takes the initiative to interact with Ladies and Gentlemen to identify their needs and ensures all expectations are met and exceeded within the parameters of the Standard Operating Procedures.

Cooperates with the Food & Beverage Department and supports In-Suite Dining activities where possible and necessary to ensure complete guest satisfaction. Monitors and verifies in the system and with the Suite Attendants that In-Suite Dining orders are delivered without delay as per guest requests, in particular for breakfast orders

Assists in managing all operating budgets and administrative tasks for the department and supports in the review of all future orders for consumables, flowers, housekeeping OS&E and laundry. Participates in the creation of fiscal year budgets where requested

Enforces strict Public Health practices and follows United States Public Health (USPH) standards within the housekeeping department at all times, including but not limited to cleaning and maintenance, temperature recording, store organization, self-inspections and Integrated Pest Management (IPM). Takes the lead in implementing departmental Public Health Inspections as needed to stay ahead of all Public Health compliance

Assists in managing the Outbreak Prevention and Response Plan (OPRP) for the Housekeeping department and supports the Executive Housekeeper in case of an outbreak. Ensures that all training for Public Health is constantly embraced throughout all elements of the operation

Executes physical inventories and inventory spot checks with the housekeeping and laundry team as instructed by the Executive Housekeeper and as per inventory schedule. Strives to minimize inventory levels while ensuring sufficient stock levels to operate the department smooth. Consistently works with the team to minimize waste, breakage and wear and tear

Inspects all front and heart of house areas frequently conducting internal Brand Standard Audits (BSA) and ensures all areas of responsibility are compliant with Standard Operating Procedures and in accordance with marine safety regulations

Responds to problems quickly and efficiently with a problem solving, proactive attitude. Communicates and records any challenges to the supervisor and escalates conflict resolution as necessary

Manages the day-to-day operation of the laundry in cooperation with the Laundry Manager and ensures impeccable and efficient laundry services for all guests and Ladies and Gentlemen. Ensures accurate charges as well as that claims are handled to the utmost guest satisfaction. Ensures that guest and employee launderettes are properly equipped and clean at all times

Partners with onboard Guest Services, Finance and Human Resources to address any damages to guest and employee clothing that occurred during the laundry service. Escalates issues that cannot be resolved to the supervisor and ensures incidents are reported in the Guest Log

Assists the Executive Housekeeper in managing permanent and temporary floral arrangements and decoration onboard the Yacht. Ensures that the fresh flower program is executed according to the Standard Operating Procedures and monitors the training of all florist responsibilities

Creates and monitors maintenance requests for non-functional equipment and any other topics affecting the housekeeping and laundry operation and ensures problems are resolved in an acceptable timeframe and escalates delays to the supervisor

Ensures the entire team is aware of incoming guest preferences, loyalty status (Marriott Bonvoy), VIP status, Gift Orders and any other voyage related information. Cooperates with the Guest Services Department and the Personal Concierge team to deliver outstanding personalized services to every guest onboard the Yacht

Assists with the supervisor and inspecting of all premium, VIP guest and top tier loyalty member suites prior to embarkation. Accompanied on these inspections by the Senior Personal Concierge and the team servicing guests in those suites. Executes random spot checks of all other suites on embarkation day

Ensures that guest preferences are delivered and executed as recorded in the CRM system. Executes changes to recorded preferences or enters new preferences as per guests request and according to the Standard Operating Procedures

People Management

Model and hold others accountable for promoting the Gold Standards, respect and fair treatment

Ensures the Daily execution of Line-up in accordance with company standards and Brand Guidelines

Sets the department’s expectations for desired behavior, knowledge and skill levels

Coaches others by providing constructive feedback; helps others identify developmental needs and monitors progress; promoting an environment where everyone is valued and included

Demonstrates alignment with corporate strategies and initiatives while ensuring alignment throughout the yacht organization

Executes or organizes training for individuals or groups to further the skills, knowledge and service standards in cooperation with the Human Resources department. Reviews periodically the progress of the teams LMS activities and tests if the theoretical knowledge is applied in practice

Qualifications

Valid Standards of Training, Certification and Watchkeeping for Seafarers (STCW) and flag certification for the duration of the contract and appropriate to position

Very good knowledge and experience in Housekeeping and Laundry operations. Advanced understanding of processes and procedures in the Cruise and Hotel industry, including inventory management, operating budgets and audit procedures

Very good knowledge and experience in Public Health rules and regulations related to United States Public Health (USPH) and Hazardous Analysis Critical Control Point (HACCP)

Sound knowledge of Property Management, Point Of Sales and Inventory Management systems in the capacity of a power user. Advanced knowledge of guest facing systems such as interactive television and in suite tablets is preferred

Previous experience onboard a luxury cruise ship as an Assistant Housekeeper or similar role is required. In addition, experience in a luxury hospitality environment is preferred

Very good knowledge of MS Office package or similar applications in particular Excel

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The Lady or Gentleman must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
All Yacht Ladies and Gentlemen must be physically able to participate in emergency lifesaving procedures and drills. Full use and range of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency including the lowering of lifeboats. Ability to lift and/or move up to 50 pounds.
All Yacht Ladies and Gentlemen must be able to communicate in the English language in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers.

About The Ritz-Carlton Yacht Collection

Designed to combine the luxury lifestyle of The Ritz-Carlton® and the casual freedom of a yachting vacation, The Ritz-Carlton Yacht Collection will offer voyages on three custom-built yachts. Calling on unique and distinguished destinations alike, most voyages range from seven to ten nights, offering many overnight calls and uniquely curated experiences ashore. Each yacht will feature 149 suites, each with its own private terrace, and accommodate up to 298 guests in a relaxed, casually elegant atmosphere. As with The Ritz-Carlton® on land, each yacht will feature personalized service, elevated dining and luxury amenities. The yachts are also available for private charter.

Ritz-Carlton Glassdoor Company Review

3.9

Ritz-Carlton DE&I Review

No rating

CEO of Ritz-Carlton

Hervé Humler

Approve of CEO

By Ritz-Carlton

Puttin' on the ritz is second nature to this hotelier. The Ritz-Carlton Hotel Company operates about 100 luxury hotels in some 20 countries offering premium accommodations and amenities for business and leisure travelers. Located in prime destinat...

4 jobs

MATCH

Calculating your matching score...

INDUSTRY

Hotels & Resorts

TEAM SIZE

10000+

LOCATION

Hybrid, based in Chevy Chase, MD

DATE POSTED

July 20, 2023