Assistant Intelligence Officer - National Co-Ordination Unit - Ipswich
Details
Reference number
Salary
Job grade
Contract type
Business area
Type of role
Working pattern
Number of jobs available
Contents
Location
About the job
Benefits
Things you need to know
Apply and further information
Location
About the job
Job summary
The Risk and Intelligence Service is at the heart of HMRC compliance and enforcement activity. Our
prime role is to enable HMRC to understand and manage the risks to taxation and frontiers in order to
contribute to the financial integrity and well-being of the UK. We do this by gathering information and
seeking out high quality intelligence from both within and outside the UK.
We encourage applications from people from the widest possible diversity of backgrounds, cultures, and
experiences. Appointments will be made on merit and based on fair and open competition.
Intelligence Services is a multi-functional group of teams responsible for gathering, assessing and
disseminating Intelligence and evidence safely and legally to HMRC operational teams and external
partners.
The National Co-ordination Unit (NCU) is a 24/7 operational unit that provides co-ordination,
information and operational support to HMRC, other government departments and law enforcement
agencies. Its role includes providing essential support to frontline staff, conducting intelligence checks
on request, undertaking research, disseminating intelligence and providing specific co-ordination when
required.
See what it’s like to work at HMRC: find out more about us or ask our colleagues a question. Questions relating to an individual application must be emailed as detailed later in this advert.
Job description
Do you have excellent communications skills?
Do you have a natural inquisitive mind?
do you enjoy working as part of a team?
If this sounds like you, then you could be just the person we would love to join our NCU team.
NCU Operators work within specific teams, reporting to a Team manager. They are responsible for providing customer services under the direction of the Team Manager.
NCU Operators are responsible for:
Working in HMRC's Criminal Justice Profession to gather, analyse and disseminate intelligence in support of customer functions.
- Working in a dynamic operational environment and being flexible in covering varied roles and responsibilities in line with live demand.
- Using various communication channels (radio, phone, email) to handle urgent enquiries from colleagues within HMRC and other Law Enforcement Agencies (LEAs).
- Gathering intelligence through the lawful interrogation of a wide range of digital sources in order to support the work of HMRC caseworkers and LEAs.
- The role will provide the opportunity to develop strong customer service skills dealing with colleagues in HMRC and collaborate with other Government agencies such as National Crime Agency, Home Office, Police and members of the public.
Responsibilities
The responsibilities include:
- Use internal and external databases and other sources to interpret, analyse and accurately record the intelligence data.
- Create reports/intelligence packages for dissemination to colleagues in HMRC, other Government and Overseas Agencies.
- Assessing intelligence received from various sources through different communication channels.
- Handling restricted and confidential material.
- Provide 24/7 support to operational teams.
- Handling telephone calls from members of the public reporting fraud.
- Maintain good working relationships with customers, colleagues and managers.
Person specification
Working Patterns:
National Co-Ordination Shift Roles.
These are full time posts working shifts covering 24 hours a day, 365 days a year. Over a rotating 8-week
roster you will work a range of shifts, including nights, the majority of which are 10 hours’ duration. Over
the course of the roster, you work an average of 37 hours per week.
These posts attract an Annual Attendance Allowance of 27.57% which is paid in addition to the basic
salary to account for 24/7 shift working.
We will always give you reasonable notice of any changes to your working pattern.
Staff who wish to work an alternative working pattern e.g., part time or part-year are welcome to apply.
The preferred working pattern may or may not be available. You should discuss this with the vacancy
holder before applying.
Essential Criteria:
Successful candidates must pass the following security requirements before they can be permanently appointed to this role. We will provide further information at the interview stage.
Disclosure and Barring Security Check.
National security Vetting (NSV) - Security Check (SC) level.
Non-Police Personnel Vetting (NPPV3).
If successful at interview, a job offer will be conditional on passing the above security vetting checks.
If you are unable to obtain the required security vetting, we will withdraw the offer of employment.
This is because you will not have met the conditions for permanent employment for this role.
Training
Candidates will be expected to undertake a paid period of training prior to taking up the role. This can be undertaken while the security requirements are progressed.
Behaviours
We'll assess you against these behaviours during the selection process:
- Managing a Quality Service
- Working Together
Benefits
- Learning and development tailored to your role.
- An environment with flexible working options.
- A culture encouraging inclusion and diversity.
- A cycle to work scheme.
- Generous annual leave, on top of bank holiday leave and you'll also enjoy an extra day off to mark the King's birthday.
Find more about HMRC benefits in 'Your little extras and big benefits handbook' for further information or visit Thinking of joining the Civil Service.
Things you need to know
Selection process details
The application process is made up of three stages. You must complete all three stages of the application process before the closing date.
- Application Form.
You will be asked to complete a basic application form, detailing your personal details and eligibility.
2. Tests
After submission of the first stage of your application you will be invited to complete a Civil Service Verbal Test, Civil Service Judgement Test. If you successfully pass the test, you will be invited to complete the final stage of the application.
Please complete the online tests and written application as soon as possible (within 24-48 hours is recommended), the closing date for the tests is 17/07/23 at 23:55. If you fail to complete the online test before the deadline your application will be withdrawn. Guidance for the test will be available when you are invited to take the test. The tests are administered online and accessed via the CS Jobs website.
3. CV and Personal Statement
Applications will be sifted on the personal statement. Your CV will not be scored and is for information only.
A Personal Statement of no more than 500 words with examples showing why you are suitable for this role, evidencing the requirements set out in the job description, responsibilities and person specification including:
- Well organised, proactive and a good problem solver.
- Ability to manage own workload with changing or conflicting priorities.
- Take initiative and be accountable for own actions and performance.
- Communicate effectively, both verbally and in writing.
- Be a team player.
A CV of no more than 500 words. This should include:
- A brief job history for the last 3 years, showing role and tasks performed.
- Relevant skills.
- Key achievements.
- Relevant qualifications and experience for the role.
Any additional wording may not be considered.
If you are invited to interview, we will contact you via email or your Civil Service Jobs account to arrange a suitable date and time. We will ask questions to test the following two behaviours:
- Managing a Quality Service.
- Working Together.
We will also ask some “strength-based” questions, which demonstrate the things you do well and/or are motivated by.
The Strength and Behaviour based questioning explores what you can and have done, and your potential.
A blended interview aims to be more of a conversation offering a more inclusive approach.
An example of a Behavioural question is:
Tell me about a time when you’ve had to deal with a difficult customer?
It may help to use one or more examples of a piece of work you have completed or a situation you have been in. We recommend you use the WHO or STAR model to explain, for example:
What was the task, How you approached the work/situation and what the Outcomes were, what did you achieve?
What was the Situation? What was the Task? What Actions did you take? What were the Results of your actions?
We reserve the right to raise the score required at any stage of the process in order to manage numbers.
Interviews dates to be confirmed.
A reserve list may be held for a period of up to 12 months from which further appointments may be made for the same or similar roles – if this applies to you, we’ll let you know via your Civil Service Jobs account.
Eligibility
To check that you are eligible to apply, review this eligibility information
Important information for existing HMRC contractual homeworkers:
This role may be suitable for existing HMRC employees who are contractual homeworkers. Occasional attendance to the office will be required where there is a business need, so please review the advertised office locations for this role when applying and only select locations from the ‘location preferences’ section that you are able to travel to.
Reasonable Adjustments
We want to make sure no one is put at a disadvantage during our recruitment process because of a disability, condition, or impairment. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.
If you need a reasonable adjustment or a change to be made so that you can make your application, review this information on reasonable adjustments, and contact hmrcrecruitment.grs@cabinetoffice.gov.uk as soon as possible.
Diversity and Inclusion
At HMRC we are committed to creating a great place to work for all our colleagues and creating an inclusive and respectful environment that reflects the diversity of the society we serve.
Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role. We’re committed to creating a great place to work for all our colleagues here at HMRC. We want everyone to feel valued and supported to achieve their potential at HMRC.
For more information on how we make this happen, review this information on our culture and values
Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.
We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible after considering operational and customer service needs. We can’t guarantee that we can meet all requests to work flexibly, as agreement will be subject to business ability to accommodate, and any request to work a more flexible arrangement should be made prior to your acceptance of the provisional offer.
Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.
The Civil Service runs a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Locations
HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations.
Security Update
For more information on the level of security checks we will carry out, review this information on security checks
Please note: in addition to the standard pre-employment checks for appointment into the Civil Service, all candidates must also obtain National Security Vetting at Security Check (SC) clearance level for this vacancy. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for SC is 5 years UK residency prior to your vetting application. If you have any questions about this residency requirement, please speak to the vacancy holder for this post.
Further Information
The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.
Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application/s will be withdrawn from the process.
Duplicate applications for the same vacancy will also be withdrawn.
Transferring into HMRC from Civil Service If you are currently working for an ‘Other Government Department’ (OGD) and would like to consider the impact on your pay when joining HMRC, please see the attached document "Combined T&C and OGD Pay English”, found at the bottom of this advert. Further information on staff transfers can be found on gov.uk
Problems during the application process
If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
If you think you’ve made a mistake on a short application form (e.g. you’ve ticked the incorrect eligibility box), please contact hmrcrecruitment.grs@cabinetoffice.gov.uk at least two working days before the vacancy closes. After this, we won’t be able to reopen your application.
Please use the subject line to insert appropriate wording e.g. Please re-open my application - 295012 & vacancy closing date 17/07/23. Please note that we cannot amend or re-open your application if you have submitted your full application in the interests of fair and open recruitment.
For reasonable adjustments queries or requests, please see details within reasonable adjustments section above.
Feedback will only be provided if you attend an interview or assessment.
Security
See our vetting charter (opens in a new window).
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) (opens in a new window)
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Apply and further information
Contact point for applicants
Job contact :
Recruitment team
Further information
We are one of the country’s largest employers, with around 56,000 people working in more than 20 professions – including tax specialism(s), accountancy, Digital, IT and law etc. We think there’s a job here for everyone. Together we are driving u...
18 jobs
Subscribe to Rise newsletter
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
Sign up for our weekly
newsletter of fresh jobs
