Job details

Assistant Spa & Sales Manager

IF YOU ARE COACHABLE, HIGHLY MOTIVATED, RESULTS DRIVEN AND HAVE A PASSION FOR THE SPA INDUSTRY WITH EXCEPTIONAL LEADERSHIP SKILLS, WE ARE LOOKING FOR YOU!

Overview

A Spavia, Associate leader is responsible for overseeing the day-to-day functions of the spa You will provide ongoing support and training focusing on overall spa performance, cleanliness, sales, and upholding the Spavia standard. You must possess a high level of communication skills, a positive leadership style, and being the team “ cheerleader.”

Requirements:

REQUIRED CRITERIA TO MEET: MUST BE SALES ORIENTED- HIGHLY competitive with Sales and Meet and exceed personal sales goals, create and develop sales membership training, provides exceptional reviews for salon culture and the overall spas reputation throughout both team members and guests, confidently and correctly performing all associate leader duties

IN-SPA REQUIREMENTS: Full-time, ranging from 32 - 38 hours per week, required in spa. 20-25 at front desk hours. Schedules should be based on spa needs and necessary requirements. Availability is open and flexible to assist with nights, weekends and mandatory necessities to the salon; Available by phone during spa hours and calls back in timely manner

Sales

In Charge of Membership sales and hitting team goals
Creating a sales membership plan & implementing it
Distinguishing areas of missed opportunities with each employee- training & retraining of team members
Daily sales are checked- Entered correctly
Providing recognition and praise for stand-out occurrences
Minimize client cancellations

Management

Employee satisfaction, growth and retention is the main focus
Shift Coverage when needed as a last resort
Prepare quarterly Team Meetings with Spa Manager
Effective implementation of tasks given by Spa Manager regarding:
New and existing policies and procedures
New hire training and shadowing
Continued training with existing employees
Follow up on tasks and training
Informs Spa Manager of issues in Spa
All issues/concerns/negative comments expressed to you from a team member or guest must be communicated to management within 24 hours.
Biweekly calls with Spa Manager

Customer Service

Exceptional customer service throughout the whole team
Make sure the Spavia standards are being implemented and maintained
All client issues are handled within 24-48 hours and all clients are satisfied; Follow up with Guest Services for issues needing handled
Receive only positive guest reviews
All team members are fully aware of what they can do for guests and when assistance is needed

Cleanliness & Maintenance

Biweekly Mock Audits of the Spa; shares feedback with Spa Manager
Verifies deep cleanings have been completed in the Spa
Spa Audits must receive 90% (done monthly by Spa Manager)
Troubleshoots and helps repair equipment when capable and trains team to do so; equipment issues are communicated to to spa manager
Update and follow up daily on maintenance issues

why choose spavia? we are a career, not a job. every day you get to make a positive difference in someone's life- every visit, every time!

spavia guests enjoy luxurious spa amenities along with a full variety of award winning treatments. We provide a full variety of massage, skincare, spray tanning, full body waxing, mineral makeup and body wraps/scrubs! we strive to provide an exceptional experience for every guest, every visit. We couldn’t complete any of this without strong, passionate, capable team members.

Job Type: Full-time

Pay: $20.00 - $45.00 per hour

Benefits: