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Job details

Associate Client Success Manager

Kochava provides a unified platform with solutions for mobile advertising and marketing technology clients. We serve the world’s top digital brands; set industry standards for secure, real-time data solutions; and help people-based marketers establish identity, measure, and optimize their marketing across connected devices.

We enable the visibility into and management of billions of data points, millions of users, and hundreds of millions of dollars in lifetime value (LTV) and promotional ad spend. Our Marketers Operating System (m/OS) empowers our customers to see and manage their data and unleash the power of their connected audiences; Globally, Kochava is trusted by the largest brands across a wide spectrum of verticals, including mobile gaming, commerce, news and media, to perform high-end mobile analytics.

We're looking for an Associate Client Success Manager to function as a key member of Kochava's Product Operations team. The mobile user tracking and attribution market is challenging, dynamic, fun, and provides almost unlimited opportunities for personal and professional growth. The Kochava Collective is the world’s largest independent mobile advertising platform offering precise audience targeting capabilities across all major platforms, networks and DSPs.

This role is a unique opportunity to contribute in a meaningful way to high visibility, high impact projects at a very exciting time for Kochava. Kochava defines the mold for an innovative, high-growth, customer-focused company in a large and growing global market. If you are an energetic, self-managed professional with experience managing complex customer relationships and possess excellent presentation and listening skills, organization and contact management capabilities, we’d love to hear from you.

Job Responsibilities

Responsible for developing customer relationships that promote retention, trust, loyalty, and reliance.
Work closely with customers to ensure they are successful through the usage of the company platform.
Provide technical support and direction to customers with the goal to keep customers satisfied and successful with the Kochava offering with varying degrees of technical aptitude.
Assist customers to plan and understand the best ways to utilize Kochava based on their unique business needs or business plans.
Communicate technical items to both technical and non-technical audiences alike, both orally and in writing. Technically troubleshoot and accurately escalate any customer facing issues while managing accurate and timely communication with the customer.
Within 30 days, you will be expected to learn and be familiar with the Kochava solution and our connection with mobile marketing success, positioning, competition, and product offering.
Within 60 days, begin to engage in all aspects of your portfolio of customers while continuing to increase your proficiency in the Kochava offering.
Within 90 days, be fully ramped and executing against your initial portfolio of customers in every possible way. Take ownership of the engagement, retention, and growth of your customers. Through all of this, it is expected that you will maintain and manage “canned responses” for commonly asked questions and troubleshooting processes for customer related questions.

Experience/Skills Required

BS or BA degree or equivalent experience
Experience in Account Management, Technical Support or Programming/Engineering (preferably in Software), utilizing Excel, SQL and/or related relational databases.
Familiarity with mobile technology, advertising and data management software.
Experience with data management systems, MS Office products, Mobile/Desktop ads.
Strong customer service skills, able to effectively communicate (written and verbal), and proactively manage customer expectations.
Demonstrated ability to coordinate and prioritize a high level of activity under a variety of conditions and constraints.
Ability to work independently and as a member of collaborative teams.
Natural task and time management skills.
Self motivated and action oriented with strong organizational, analytical and problem-solving skills.
Capable of thriving in a startup environment – able to multitask
Directly responsible for existing and new account relationships.
Ability to focus on deadlines and deliverables.
Proven success at enterprise software startups is a plus.

Kochava began in 2011 when a team of mobile and gaming professionals saw the need to better understand the feedback loop of user acquisition, engagement, and LTV for mobile applications. Through the process of creating apps for customers from a wide range of industries, we were repeatedly asked if we could shed some light on what media advertising efforts were converting and the effectiveness of their mobile ad spend by partner. Realizing a solution to these questions wasn’t readily available, we started designing and building a mobile measurement platform that would become Kochava.

Kochava is an equal opportunity employer committed to building a team culture that celebrates diversity and inclusion.

Kochava Glassdoor Company Review

3.9

Kochava DE&I Review

3.7

CEO of Kochava

Charles Manning

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By Kochava

We are a self-funded, “bootstrapped” company and don’t rely on investors. We have a strong work ethic and expect employees to work well independently and also as a team. We thrive off innovation and are looking for highly motivated individuals who...

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BENEFITS & PERKS

Dental Insurance

Paid Holidays

FUNDING

Series C

INDUSTRY

Advertising & Public Relations

TEAM SIZE

51-200