Associate Cloud Operations Technician

Applied Systems, Inc., a worldwide leader in insurance technology, is currently searching for an Associate Cloud Operations Technician to join our Cloud Services. You will work as part of our Level 1 Cloud Operations group, which plays a key role in ensuring our customers’ data is properly handled and safely maintained. You will be responsible for remotely monitoring our international data center systems, responding to, and escalating system alerts, reviewing logs, and inspecting systems for availability and performance. Acting as the first line of defense for Applied Cloud services you will be relied upon to troubleshoot, repair, and report problems as they arise. At times, you may be asked to work Holidays, other shifts, and/or weekends and we reserve the right to schedule you for such shifts with due notice.

What You’ll Do

• Adherence to security best practices and processes to protect customer data
• Customer data handling: backups, transfers, and delivery
• Monitoring, research, and escalation of software/hardware network issues
• Microsoft SQL database backup and restore operations
• Policy and procedural documentation creation and maintenance
• Collaborate with Cloud Services engineering groups and Client Services teams for issue escalation and resolution
• Perform other duties as assigned by the management team.
• Shift hours: Overnight shift of 10:30 pm – 7:00 am CST (starting weekly on Monday evening and ending on Saturday morning.) As of July 3rd, this position will also be fully remote, with the ability to work in-house if desired.

What You’ll Need to Succeed

We’re looking for someone who:

• Has the ability to work 100% remotely, or from an Applied Systems office

Your experience should include some or all of the following:

• Basic network, hardware, and software troubleshooting skills
• Excellent communication skills and strong, consistent attention to detail
• Self-motivated with an ability to prioritize multiple tasks
• Embrace learning and integrating new technologies in an ever-evolving and fast-paced work environment
• Team player committed to advancing the goals and growth of the team
• Pursing/completing a degree in CIS, IT, or a related field, or equivalent work experience
  • We proudly support and encourage people with military experience, as well as military spouses, to apply

• Microsoft Server Operating Systems
• Microsoft SQL database management and scripting
• Microsoft Remote Desktop or other remote computing protocols
• Experience with Microsoft Office Suite and remote work platforms (Zoom, Slack,
  Confluence, etc.)

What You’ll Gain

• Health insurance plans, dental, and vision
• Wellness incentives
• 401(k) and/or RRSP retirement savings plans with employer match

• Competitive paid vacation time and a free day for your birthday
• Personal/sick time
• Paid holidays
• Flex Time
• Paid parental leave (U.S. candidates)
• Volunteer time off

What We Value

We strive for excellence at every turn to be the best at what we do. We invest in talent, care about our people and are empowered by the results of our work. We fulfil the promise of insurance – safeguarding and protecting what matters most in people’s lives. And there is no more important job than that.

Our focus on the workforce, workplace and marketplace gives us a qualified individual in an environment in which they can be productive while we maintain our position in the industry. To help drive that change toward a vibrant, modern workplace, we have employee-driven networks with commonalities in ethnicity, gender, sexual orientation and military status.

Who We Are

For more than 35 years, Applied Systems has created innovative technology for the global insurance industry. Today, we are a rapidly growing software leader that is revolutionizing the way agencies and brokerages succeed.

We are smart and curious people in a tech-first environment that champions bold and powerful thinking. We are transforming a complex industry through digitization, automation, and innovative new partnerships. Together we are driving the industry fearlessly forward.

It’s an exciting time at Applied. You can do big things here, in an environment that supports creative thinking and bold ideas. Visit http://www.AppliedSystems.com for more information on how you can challenge what’s possible.

EEO Statement

Applied Systems is proud to be an Equal Employment Opportunity and Affirmative Action Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don’t discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.

#LI-Remote