Job Description

Our mission is to redefine the home experience with tech and services to create a smarter, greener, safer home that saves our customers money every month.

Summary:

This role is responsible for managing questions and issues submitted by technicians to the Corporate Commissions team.

This role is part time and has the flexibility to work around different hours, including any school schedule.

Primary Responsibilities:

• Email correspondence with sales representatives regarding tech/install commissions
• Research commissions issues and exception requests submitted by technicians
• Create commission adjustments and updates as needed per submission
• Assist with auditing of commissions data prior to submission for payment
• Assist with ad hoc projects related to tech/install commissions

Qualifications:

• Experience communicating with customers or employees regarding sensitive data
• Excellent writing skills and written customer service
• Ability to follow processes consistently with high attention to detail
• Ability to research complex issues and identify needed corrections
• Intermediate Excel skills and familiarity with Outlook
• A curiosity to understand how things work with a desire to improve processes

Learn about the Vivint Culture and why it’s a great place to grow your career!

Here are some highlighted perks you should ask us about:

• Free daily lunch and drinks on site
• Paid holidays and flexible paid time away
• Employee/Friends/Family Discounts
• Onsite health clinic, gym, gaming tables
• Medical/dental/vision/life coverage & 24/7 Medical Hotline
• 401(k) + Employer Match
• Employee Resource Groups

WORKING CONDITIONS:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

SAFETY:

Vivint enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment. Each new employee is responsible for completing all training requirements. Additionally, the employee must accept they have responsibility for maintaining the safety of themselves, their co-workers, and the public. Employees must adhere to all written and verbal instructions, promptly report and correct all hazards or unsafe conditions, question non-standard operations or unmitigated hazards, and provide feedback to management on all safety issues.