Associate Customer Experience (CX) Consultant

If opportunity doesn’t knock, build a door. - Milton Berle

Come build your door with us. It’s what we do here.

At Paradigm, we make world-class software and deliver high-quality professional services for the building products industry. Our success is tied directly to our customers’ success, so we do what it takes to make sure they’re successful. And we know that we couldn’t do it without our awesome employees?

If you thrive in a dynamic, creative, professional, and fun environment, Paradigm could be the breath of fresh air you’ve been looking for. Check us out! We’d love to hear from you.

We are currently seeking an Associate Customer Experience (CX) Consultant to join our team.

What You Will Do:

• Leverage tools like surveys and embedded feedback modules to receive and act on feedback from users.

• Administrate the WalkMe tool for our Omni product.

• Set best practices for end-user data collection, analysis, and reporting across products, leveraging tools such as Google Analytics and Tag Manager, WalkMe, and CrazyEgg.

• Conduct user interviews, help users, and encourage customers and Paradigm to service users better.

• Assist with research for new persona and user journey maps.

• Assist with conducting usability heuristic evaluations and providing end-user focused feedback for product and custom development projects.?

• Answer project team questions about end-user needs, referencing data collected through various methods.

• Work closely with key cross functional stakeholders to improve user experience, ensuring customer priorities are considered.

What You Need to Succeed:

• Bachelor’s Degree in related field or an equal amount of related professional experience

• 1-2 years’ experience with JavaScript, CSS, Google Analytics, Google Tag Manager

• Experience with: A/B testing platforms such as Optimizely, KissMetrics, CrazyEgg, WalkMe, etc.

• You have strong quantitative analysis skills & you love data to help drive the solution for problems.

• You are familiar with modern software constructs and architectural patterns and how to discuss them with non-technical & technical folks-but you know your limits & hand off to the appropriate teams when necessary.

• You are flexible, able to adjust and change direction as the business & tech environments evolve & change.? You are entrepreneurial in spirit; unchartered territories & problems energize you.?

• You have experience designing and conducting user studies and user testing research.

• You have familiarity with usability heuristics and application within the technical industry.

• You may be able to travel minimally (potentially international, you must be able to obtain a passport).

Ready to Join? Apply now at myparadigm.com/careers/