Associate Customer Service Representative, B2C

Work Mode: Remote

Location: Kohler, WI (Remote)

Opportunity

KOHLER Co. Kitchen and Bath products division is very excited to expand our Customer Service team. We will give you all the training and development you need to succeed from the safety of your own home during this uncertain time. We invite you to apply today to join our team starting on August 28, 2023.

As an Associate Customer Service Representative, you will have the rewarding opportunity to assist customers with faucet and fixtures warranty claims, product installation and troubleshooting, pre-sale questions and order placement. Your goal as an Associate Customer Service Representative is to deliver world-class service. You will spend a large portion of your day in phone conversations with residential and commercial customers, wholesalers, installers, and plumbers.
How You Will Make An Impact

Effectively and empathetically assist customers over the phone listen, assess, and resolve client needs
Solve complex problems by identifying the root cause of issues and providing feedback
Show patience and kindness to de-escalate concerned callers
Work with a team in a diverse, professional call center environment
Our Customer Service Representatives are excited to learn new things
Can actively listen and recognize the needs of clients
Can overcome challenges while remaining calm and patient
Willingly accept coaching and feedback
Are flexible and able to adapt based on business priorities and changing needs
Are dependable and pride themselves on being present and punctual each day
Receive medical benefits, prorated paid vacation, and paid holidays after 30 days
Growth potential within the team and cross functional

Skills/Requirements

• High school diploma or GED required
• Must live within 150 miles from Kohler, WI
• Prior contact center experience is a plus but not required
• Must be able to complete a 40 hour per week paid 35-day virtual intensive training program; training covers multiple computer systems, product repair training and installation, department processes and more
• Experience using Microsoft Office
• Technical proficiency: ability to navigate and manage multiple computer windows and software systems: Customer relationship management, order management and us.kohler.com website
• Ability to read, analyze, and interpret documents and detailed correspondence
• Professional and courteous communication skills

Work from home requirements: Equipment provided!

The applicant will secure and be responsible for paying their own internet expenses and must have a hard-wired internet service via cable, fiber, or DSL with a minimum 10mbps service

Wired ethernet connection that meets upload and download speed requirements as noted above. Cannot be Wi-Fi, dial up, satellite or cellular internet

All applicants will be required to have a separate confidential and distraction free workspace with no background noises

Freedom from other responsibilities – you must be focused on delivering a world class service experience

Applicants will be required to work during their assigned shift time Monday-Friday between the hours of 8:00 a.m. and 5:00 p.m. Break and lunch times will be scheduled
Part-time hours are 34-36 hours/week after training, more will be required during peak season

Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

Why Work at Kohler Co.?

Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates’ development to make that happen. So, we offer ongoing investment in each individual’s personal development and the opportunity to collaborate with others across functions and roles at Kohler.

In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!

About Us

Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities. We invite you to learn more about our culture and company at www.kohlercompany.com.

It is Kohler’s policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact kohlerjobs@kohler.com. Kohler Co. is an equal opportunity/affirmative action employer.