Associate Director of Retail Operations

The Associate Director of Retail Operations reports to the Senior Associate Director of Holy Cross Dining. This position has full responsibility for all retail locations campus wide. Primary functions are to oversee and manage all staffing, financial responsibilities, quality control, customer service, sanitation practices, coordination and menu planning.

Major Areas of Responsibility

• Oversee day to day retail operations
• Ensure guest satisfaction and quality control
• Ensure guest safety for allergies and special meal requests
• Manage new Food truck once it’s purchased
• Increase top line sales year over year
• Visits off-site locations to find inspiration and ideas
• Innovate with technology to promote speed of service
• Manges projects as assigned
• This position will also support other areas of Dining & Hospitality Services when needed
• Plan menus, manage logistics and ensure that the required equipment, personnel and supplies are available when needed
• Work with the team to maintain current and trendy menus
• Oversee the management team of the retail operations to ensure the operations comply with established standards of service, cost controls and product quality. Work with the team in all retail locations to maintain current and trendy menus and convenience store offerings.
• Review Food Pro, People Soft and Adaptive financial information to maintain labor cost, inventory, food cost and liquor cost for all cash operations. Ensures all time recording for staff in retail are calculated and recorded correctly.
• Oversee the Performance Evaluation process, training, progressive discipline and recruiting/hiring for retail staff. Provide leadership, training, motivation and vision for the staff.
• Ensures sanitation and safety standards are followed at all times for retail operations and staff. Be sure to follow all state laws governing alcohol service and sanitation are followed.
• Finds ways to be more efficient and cut cost whenever possible
• Works closely with the Assistant Director of Marketing & Communications and the Associate Director of Menu Development & Nutrition to showcase products and promote dining as a whole
• Ability to lift 50 pounds or more
• Other duties as assigned

Minimum Qualifications

• Bachelor’s of Science in Hotel Restaurant Management, Culinary Arts, or Associates in Occupational Studies preferred. Ten years management experience and demonstrated supervisory and leadership skills in Catering/ Event planning and retail operations.
• Demonstrated exceptional customer service and interpersonal skills. Knowledge of Food Pro, People Soft, Adaptive, Kronos, Event/Management systems, FAMIS, POS systems and other related systems for catering/events and retail.
• Must be certified in Food Safety, AllerTrain and TIPS.

Core Competencies

• Dependability and flexibility
• Excellent customer service skills
• Strong organizational skills
• Time management skills
• Detail orientated
• Excellent Written & Verbal Communication
• Proficient Problem Solving Skills
• Positive attitude
• Understands Risk Management
• Excellent Innovation/Creativity
• Strong Teamwork & Team Facilitation
• Strong judgement
• Strong Interpersonal Skills
• Understands, values and respects diversity as an individual, in a team and within groups while fostering an inclusive and supportive environment

Dining Services Mission Statement

Our mission in Dining & Hospitality Services is to strive for excellence in every meal. We believe that sustainability starts with our people first, who are the foundation of our department. We are a diverse team of professional and student staff who treat everyone with dignity, respect and values differences. We live to serve the Holy Cross campus and surrounding community while aiming to be a best-in-class organization. Our commitment is to create an inclusive community and environment through food and service along with providing a welcoming home away from home.

ADDITIONAL INFORMATION:

This is a full time, exempt level position. The College is committed to providing competitive market pay for its employees. The College also offers a competitive benefits package for full-time staff, including:

• 10% College contribution to the 403(b) Retirement Plan (1 year wait waiver available)
• This position may be eligible for a hybrid work arrangement
• NEW - condensed summer 4-day work week
• Tuition benefits
• Wellness programs & ongoing Training and Development opportunities
• Generous paid time off

The College is an Equal Employment Opportunity Employer and complies with all Federal and Massachusetts laws concerning Equal Opportunity and Affirmative Action in the workplace.

To review our Employee Benefit Options, please go to:
https://www.holycross.edu/human-resources/benefits

APPLICATION INSTRUCTIONS:
Please attach a cover letter addressing the position requirements along with your resume.

In your cover letter please address how your work might support the College's mission as a Jesuit, undergraduate liberal arts college (see http://www.holycross.edu/mission) and its core commitment to diversity and inclusion. Please provide examples of any past work that illuminate your commitments in these areas. For more information, please visit http://holycross.edu/diversity.

Review of applications will begin as received and continue until the position has been filled.