Associate Field Engineer - job 1 of 2

Are you considering a career change with the opportunity to work for a company that cares for you? This is it — join our team today as an Associate Field Engineer. At TSP, we have a proven track record of excellence that in large part is due to a unique perspective.

Both in life and in business, we believe you get back what you give. So, we pledge to take care of and invest in our people and in the communities where we live, work and play. TSP’s recognition, philanthropic and training programs as well as our comprehensive benefits plan are just a few ways that we accomplish this.

Scope of Work

Once fully trained, this engineer will be completing installations/configurations of NetApp equipment. For local projects, you will be driving your own vehicle to various business sites (mileage reimbursed). This will also require regional/national travel to other areas of the United States for service delivery. Ideal location of candidate would be in Newark, NJ to assist with covering local area, but will be traveling regionally as well. Must have systems installation experience and a reliable vehicle. Paid training will be provided.

As an Associate Field Engineer, you can expect to have these responsibilities:

• Provide hardware support and installation on multiple storage platforms across the Northeast region.
• Schedule service calls and coordinate delivery of parts
• Communicate with clients, coordinators, and other technicians to schedule and participate in: scheduling, planning, configuration review, installation
• Install and maintain data storage equipment, including best practices around rack and stack, cabling, installation and configuration
• Troubleshoot and follow product repair action plans (disk/controller swaps, etc.)
• Act as smart hands with direction from a support center
• Interact with IT customers and TSP technical team members and external support organization
  • Impact extends to customer technical representatives including systems administrators and technical managers
• Conduct quality assurance and safety checks on all equipment
• Maintain records and log events
• Installations are scheduled in advance, but the work is frequently done outside of normal business hours – must be available to work nights/weekends
  • The work may be for after hours and some weekends, per customer requests
• Travel as needed for formal and informal training, certification, and service delivery — this will be a 100% travel role (local and regionally)
• Keep detailed records of business mileage and travel expenses for reimbursement

To be successful, you’ll need experience such as:

• Related IT work experience such as hardware/systems installations in a data center environment (configurations, rack/stack, cabling, etc) is required
• Linux OS experience highly desired
• Good verbal and written communications skills — must be fluent in English
• A strong sense of urgency, time management and customer facing skills are required
• Ability to work independently of supervision
• Must have a general understanding of Microsoft Outlook and demonstrate superb communication skills (phone, email, and in-person)
• Must be reliable, proactive and possess the ability to take ownership of multiple engagements
• The ability to remain professional under pressure
• Performs work under indirect supervision
• Handles basic issues and problems and refers more complex issues to higher-level staff

Additional information about this Associate Field Engineer role:

• Compensation: $25-29/hr
• Education: degree in computer science, information technology, or any technical field preferred
  • Minimum of high school diploma or GED
• Physical requirements include lifting up to 70 lbs with assistance, bending, twisting, kneeling in order to work on hardware components
• Valid drivers' license and reliable transportation (mileage reimbursement, travel time is paid)
• Available to travel, work evenings nights and/or weekends
• Candidates must be authorized to work in the United States
• View our benefits information: https://marketing.mytsp.net/tsp-benefits

We Are TSP

TSP is an award-winning, customer-endorsed, and minority-owned IT solutions company. Throughout the United States and Canada, we create custom, flexible, and flawlessly executed IT services and workforce solutions that amplify our customers’ teams and simplify their service.

We create great customer experiences by saving our customers time and money. We’re driven by integrity — we do what we say we’re going to do — exceeding expectations. Our value-based pricing focuses on our customers’ business objectives, making their success our top priority. We don’t manufacture devices or sell software — our product is our people.

We are an equal opportunity employer and welcome applications from all qualified persons without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.