Associate IT (Service Desk)

As a Service Desk, you will provide Level 1 triage and resolutions for reported incidents and requests. Monitor infrastructure and network operations for potential issues and or failures and proactively initiate corrective actions, Keep end-user informed as to the status of open calls and service requests per established procedures, document processes and procedures for knowledge management and technical operations.

With increasing volume of requests from internal and external teams, we need L1 support to manage the incoming requests, categorizing & routing of tkt's, improve SLA and communication to end users.

Excellent communication, Basic knowledge of End user IT systems (Hardware/Software/ITSM Tools), Call/Queue Management, Incident Management, Customer Service Orientation, Strong Analytical and Problem Solving skills.

Requirements

• Excellent communication, Basic knowledge of End user IT systems (Hardware/Software/ITSM Tools), Call/Queue Management, Incident Management, Customer Service Orientation, Strong Analytical and Problem Solving skills.
  
• Experience in supporting Technical Service Desk environment.
• Basics of Systems, Network, End-user and End-point compliance domains,
• Able to effectively handle and manage the end-users, internal domains and stakeholders
• Clear understanding of Remote Infrastructure Management.
• Awareness to ITIL & ITSM platforms like Remedy, SNOW or similar
• Minimum 3 years working experience

Benefits

• Health and Wellness benefits including competitive medical for self, spouse and children.
• Performance-based bonuses.
• Generous vacation and time off benefits including paid holidays.
• Generally flexible working hours.
• Working in our newly constructed beautiful office space based out at Gurugram.
• A collaborative culture where unconventional thinkers come together to solve interesting problems and having fun while doing it.
• Mission-driven company that is making the world a better place.