ASSOCIATE IT SPECIALIST - IT SPECIALIST - MICROSOFT WINDOWS & EXCHANGE M365 SPECIALIST

Who We Are:

Join the Operation System Support Section; we provide Windows support to the SwRI administrative cost centers and to technical divisions as needed. This team is also responsible for managing the Microsoft Exchange mail environment on-prem and in the online M365 Cloud.

Objectives of this Role:

• Support of the Microsoft Exchange environment; to include the provisioning of user accounts, applying patches and upgrades to the on-prem Exchange environment and supporting Exchange online in the Microsoft M365 cloud. Managing a hybrid Exchange mail environment.
• Support and maintenance of email clients used on multiple platforms to include Windows, Linux, and mobile devices.
• Support and maintenance of email technologies in use by the organization; to include Spam filtering services like Proofpoint, and mail encryption.
• Support in an Enterprise environment managing Active Directory. Skills include provisioning and management of user and computer objects, management and troubleshooting of Windows technologies.
• Work independently, and suggest, develop, and implement new process and procedural improvements.

Daily and Monthly Responsibilities:

• Maintaining existing Microsoft Windows and Exchange technologies in use and other 3rd party Windows/email applications.
• Maintain and monitor the health of the Microsoft Exchange server environment; to include applying patches and upgrading as necessary.
• Support user requests for email services and email client software on multiple platforms to include Windows, Linux, and mobile devices.
• Maintain Microsoft Windows servers and hardware.

Requirements:

• Requires a Bachelors in Information Technology or related with 2 years experience
• Those without a Bachelors degree must have 5 years of professional level experience
• 2 years: Microsoft Windows Server administration in support of Microsoft services in an enterprise environment
• 2 years: Managing a Microsoft Exchange server hybrid environment at an enterprise level; working knowledge of Microsoft Exchange online, O365, and Azure preferred.
• 1 year: Working knowledge of mail protocols to include SMTP, and SPF
• Microsoft certifications relating to the support of Microsoft technologies (MCSA, MCSE) and Exchange, Exchange online, and Azure certifications preferred
• Other protocols like DMARC, DKIM a plus
• A valid/clear driver's license is required