Associate Onboarding Success Manager

Associate Onboarding Success Manager

About the Role

The Onboarding Success Manager is responsible for expediting Rapid7’s customer’s time to value across our full suite of products and services. The OSM will accomplish this by building a strong working relationship with our customers to ensure product deployments meet each client’s individual security programs. Rapid7 is looking for a candidate with strong communication skills, a history of helping customers achieve value by driving product adoption and a passion for technology. This role will require you to work cross-functionally to ensure Rapid7 delivers a best-in-class customer experience that allows customers to achieve their security program objectives by leveraging our industry leading solutions.

Success in the role will require a self-starter who organizes themselves for success with a passion for solving complex problems and using data / insights to drive meaningful customer engagements.

In this role, you will:

• Manage a portfolio of customer onboarding engagements, ensuring a successful and timely completion of each onboarding milestones

• Facilitate the adoption of Rapid7 solutions, by partnering with Account Executive and Customer Success Manager to ensure customers achieve business outcomes while maintaining the customer relationship

• Partner with Product Consultants and manager to build workable solutions in close collaboration with customer-facing teams to ensure the customer remains on course

• Utilize product adoption data and customer insights to trigger defined collateral

• Acquire the basic ability to intake technical customer needs and communicate those details and a diverse group of internal and external stakeholders

• Adopt and follow onboarding best practices and processes to ensure customers receive an outstanding onboarding experience.

• Become grounded and have a basic understanding of the full suite of Rapid7 products & services

• Identify and align a customer’s success criteria to ensure customers achieve their desired outcomes

The skills you’ll bring include:

• 0-2 years of experience in a customer-facing role

• Bachelor's degree or the equivalent

• Self-starter with a solutions-oriented attitude

• Excellent communicator

• Ability to build customer relationships

• Adaptable and flexible

We know that the best ideas and solutions come from multi-dimensional teams. That’s because these teams reflect a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don’t be shy - apply today.

About Rapid7

At Rapid7, we are on a mission to create a secure digital world for our customers, our industry, and our communities. We do this by embracing tenacity, passion, and collaboration to challenge what’s possible and drive extraordinary impact.

Here, we’re building a dynamic workplace where everyone can have the career experience of a lifetime. We challenge ourselves to grow to our full potential. We learn from our missteps and celebrate our victories. We come to work every day to push boundaries in cybersecurity and keep our 10,000 global customers ahead of whatever’s next.

Join us and bring your unique experiences and perspectives to tackle some of the world’s biggest security challenges.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or any other status protected by applicable national, federal, state or local law.