Associate, Operations and Delivery Model Design

About Us:

Cityblock Health is the first tech-driven provider for communities with complex needs—bringing better care to where it's needed most, block by block. Founded in 2017 on the premise that "health is local" and based in Brooklyn, we are backed by Alphabet's Sidewalk Labs along with some of the top healthcare investors in the country.

Our mission is to improve the health of underserved communities. Importantly, our solutions are designed specifically for Medicaid and lower-income Medicare beneficiaries, and we meet our members where they are, bringing care into the home and neighborhoods through our community-based care teams and Virtual Care offerings.

In close collaboration with community-based organizations, local providers, and leading health plans, we are reorganizing the health system to focus on what matters to our members. Equipped with world-class, custom care delivery technology, we deliver personalized primary care, behavioral health, and social services to deliver a radically better experience of care for every member and community we serve.

Over the next year, we'll grow quickly to bring better care to many more members and their communities. To do this, we need people who, like us, believe that everyone should have good care for what matters to them, in their community.

Our work is grounded in a belief in the power of a diverse community. To close gaps in care and advance equity in the communities we serve, we have to start with making our own team diverse and inclusive. Our ways of working are characterized by creativity, collaboration, and mutual learning that comes from bringing together a community from diverse backgrounds and perspectives. We strive to ensure that every person on the Cityblock team, and every Cityblock member, feels supported and included as a part of our community.

Our Values:

• Aim for Understanding
• Be All In
• Bring Your Whole Self
• Lean Into Discomfort
• Put Members First

About the Role:

You will be part of a team that helps drive our strategic, clinical, and/or business intents for our care delivery model into a fully fledged, high performance operational model that enables us to completely and efficiently serve our patients. You're here to help build.

• Engages with business partners to analyze, design, implement, and update processes by utilizing sound process improvement models and techniques
• Uses best practices of process design to ensure continuous process improvement.
• Builds action plans and drives execution.
• Applies business redesign concepts and practices.
• Leverages quantitative analysis skills in driving for cost /benefit solutions.
• Engages in new platform development and works with all impacted stakeholders on day to day issues and improvements.
• Defines and designs operating models to meet business needs
• Understands problem statements and needs at a deep level to create, build, test and launch operational processes, technologies and roles

Requirements for the Role:

• Able to create and execute frameworks to solve hard problems
• 2 years experience as a team member in large-scale and complex people, process, and technology projects (ideally, but not limited to clinical and health service workflows)
• Willingness to continue to learn and develop the skill sets, tools, and capabilities needed to be an operator
• Excellent written and verbal communication skills, including tailoring the message to the audience, and documenting findings and recommendations
• Very strong self-motivation, self-direction, organizational skills, and the ability to manage priorities without sacrificing quality or timelines
• Excellent organizational skills
• Analytical, data-driven approach to decision making

What We'd Like From You:

• A resume and/or LinkedIn profile

Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means.

We take into account an individual's qualifications, skillset, and experience in determining final salary. This role is eligible for health insurance, life insurance, retirement benefits, participation in the company's equity program, paid time off, including vacation and sick leave. The expected salary range for this position is $80,990.00 to $86,022.00. The actual offer will be at the company's sole discretion and determined by relevant business considerations, including the final candidate's qualifications, years of experience, skillset, and geographic location.