Associate, Perinatal Care Team Operations - NC (across all market)

About Us:

Cityblock Health is the first tech-driven provider for communities with complex needs—bringing better care to where it's needed most, block by block. Founded in 2017 on the premise that "health is local" and based in Brooklyn, we are backed by Alphabet's Sidewalk Labs along with some of the top healthcare investors in the country.

Our mission is to improve the health of underserved communities. Importantly, our solutions are designed specifically for Medicaid and lower-income Medicare beneficiaries, and we meet our members where they are, bringing care into the home and neighborhoods through our community-based care teams and Virtual Care offerings.

In close collaboration with community-based organizations, local providers, and leading health plans, we are reorganizing the health system to focus on what matters to our members. Equipped with world-class, custom care delivery technology, we deliver personalized primary care, behavioral health, and social services to deliver a radically better experience of care for every member and community we serve.

Over the next year, we'll grow quickly to bring better care to many more members and their communities. To do this, we need people who, like us, believe that everyone should have good care for what matters to them, in their community.

Our work is grounded in a belief in the power of a diverse community. To close gaps in care and advance equity in the communities we serve, we have to start with making our own team diverse and inclusive. Our ways of working are characterized by creativity, collaboration, and mutual learning that comes from bringing together a community from diverse backgrounds and perspectives. We strive to ensure that every person on the Cityblock team, and every Cityblock member, feels supported and included as a part of our community.

Our Values:

• Aim for Understanding
• Be All In
• Bring Your Whole Self
• Lean Into Discomfort
• Put Members First

About our Team:

We employ a field-based, home-based care model and are committed to meeting members where they are-in their homes, in their community, and in our Hubs. You will go above and beyond to connect with Cityblock members in a non-judgmental, respectful and empathic manner, to meet their needs, and to provide feedback to the system as a whole as we strive to do better every day.

About the Role:

In this role, you will provide administrative and operational support to the North Carolina Pregnancy Program Team. You will bring a task-driven, detail-oriented and collaborative approach to your work. You will interact with our members with warmth and compassion, helping to facilitate scheduling and connecting them to external resources and/or services as needed. You will report directly to the Pregnancy Program Clinical Lead with a dotted line to the Perinatal Care Team Lead.

You will:

• Support administrative and operational functions of the North Carolina Pregnancy Program team, as an acting member of that care team and liaison to hub team.
• Serve as a representative of Cityblock Health to members, other health care organizations, external practices, abortion clinics, insurance partners, and other partners in ensuring that our members have the care and assistance they need to thrive.
• At the direction of the Pregnancy Program Clinical Lead, work closely with team members to coordinate care as a team on behalf of members.
• Weekly tasks could include:
• Schedule management for pregnancy program team members
• Manage referral follow up and loop closure
• Work with pregnancy program team members to coordinate social service assistance and transportation services for our members
• Connect with insurance, external providers, and other organizations to request and deliver appropriate medical services and records for members
• Support team meetings with note-taking and follow-ups on all commitments
• Coordinate & communicate team calendar
• Manage periodic certification and vendor requirements for pregnancy team staff
• Use member benefits platforms to organize Medicaid support and enrollment
• Manage logistics (rooms, food, planning) for case conferences, development sessions, meetings and team outings
• Helping with special projects and aiding with company-wide initiatives and roll outs

Requirements for the Role:

• You are organized, resilient, and love to learn and improve every day
• You enjoy and are proficient using excel and other technologies to help organize information
• You have a passion for serving others and in particular the needs of underserved communities
• You enjoy true collaboration and teamwork
• You are task-drive and detail-oriented
• You are comfortable communicating constantly and clearly with a diverse group of team members
• You are committed to delivering excellence in your professional interactions and communications
• You are a strong problem solver and critical thinker

What We'd Like From You:

• A resume and/or LinkedIn profile
• A short cover letter, please!

Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means.