Associate Product Deployment Manager - job 2 of 3

About the role:

We are looking for a customer facing associate product manager who will work directly with Ribbon’s customers to make sure our products are powering better healthcare decisions in the real world. As the Associate Product Deployment Manager, you will help customers deploy existing Ribbon products and scope out new products and features where there are gaps today. By doing so, you will ensure that our product is effectively adapted to meet a variety of customer use cases and that it is evolving in response to the market signal we receive through our customer base. Your function will be critical to both the present implementation and future design of Ribbon’s product.

What you'll do:

• You have experience working in a fast-paced, high-feedback environment (e.g. start-ups, consulting, banking)
• You have the desire and aptitude to work with a technical product and learn new technical and analytical skills
• You are have a high ownership mentality and are driven to solve problems all the way through, regardless of whether it's "part of your job"
• You have demonstrated the ability to learn complex new subject matter quickly
• You have strong written and verbal communication skills
• You are empathetic and care deeply about making sure our products are resulting in better healthcare decisions for patients

About you:

• Deploy our product: You will help Ribbon deliver on its mission of simplifying health care decisions by partnering with customers to design and develop their own products, supporting their technical implementations, and developing solutions to new problems we haven’t seen
• Gather and synthesize product feedback: You will identify customer pain points and product gaps, and collaborate with product and engineering teams to prioritize new products and product features within our roadmap. You are an investigative journalist who can see a problem, ask questions, and look for signal and insights in every conversation with users.
• Unblock our customers: You will analyze and resolve technical problems and roadblocks for customers, through deep understanding of Ribbon products and creative solutions to product constraints
• Scale our impact: You will help Ribbon grow its customer base by supporting sales and marketing efforts
• Improve operations: You will identify opportunities to optimize repeated workflows and create scalable systems and tools for addressing customer needs