Associate Program Manager

About BentoBox & Our Mission 

The BentoBox Marketing and Commerce Platform delivers a seamless guest experience dedicated to accelerating growth and helping restaurants thrive. BentoBox empowers modern restaurants to build their online presence, diversify revenue, engage with diners, and increase operational efficiency. To do so, the platform includes products such as websites, ordering (online ordering, pre-order & catering, gift cards, merchandise, tickets), events management, and marketing tools. 

Over 8,000 restaurant concepts worldwide rely on BentoBox as their digital front door. BentoBox is trusted and loved by hospitality groups such as José Andrés’s ThinkFoodGroup and Danny Meyer’s Union Square Hospitality Group and independent restaurants including Emmy Squared, Suerte, and The Meatball Shop. In November 2021, Fiserv, a leading global provider of payments and financial services technology that enables 200,000 restaurants to deliver differentiating experiences, acquired BentoBox. The acquisition will allow BentoBox to support more restaurants than ever before.

About the Role

The Associate Program Manager will report to the Head of PMO and is directly responsible for collaborating across the RevOps team to support project execution and portfolio management. The ideal candidate must have excellent project management skills, and must be organized and detail-oriented with strong communication, and relationship building skills. 

What You’ll Do

• Support and maintain frameworks, tools, best practices and standards for project management of strategic initiatives, leveraging Asana and Google Drive as the source of truth
• Support cross-functional projects from end-to-end, working collaboratively with cross-functional stakeholders from across the business to ensure work is completed on-time and delivers business results
• Flex and adapt as the organizations’ needs and priorities shift; playing multiple roles to support the team
• Creatively solve problems through both quantitative and qualitative analysis and share insights that drive change
• Build relationships throughout the organization and drive collaboration in complicated situations
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• Experience We’re Looking For:
• 2+ years of experience in project management management in technology, management consulting, marketing, or similar fields
• You have strong communication and interpersonal skills with an ability to balance persuasiveness with active listening of diverse perspectives to achieve positive results
• Adaptable in rapidly changing environments with a high degree of comfort navigating ambiguity
• Organized, know how to prioritize and get the most important work done first
• Entrepreneurial mindset that is constantly seeking creative solutions and proactively identifying new areas of improvements
• You are humble and do not hesitate to take on whatever level of work is needed for the success of a project
• People enjoy working with you and you enjoy working with people

Bonus points if:

• You are experienced with Asana and Google Suite
• You have first-hand experience working with small business restaurants

Perks of Joining Us:

We’re building a hybrid workforce, all or most of our roles can be worked remotely, regardless of location, unless specified. 

• Competitive salary
• Comprehensive benefit plans to suit your unique needs 
• 401(k) and Employee Stock Purchase Plans
• Generous time off programs including paid parental leave
• Holistic wellness program
• Employee resource groups
• Professional development, growth and support
• Opportunity to work with a passionate team making a positive impact on the hospitality community

Important Information on BentoBox’s COVID-19 Vaccination Policy

In order to protect our community, BentoBox newly hired employees in the United States will not be required to be fully vaccinated, but will be required to disclose vaccination status. Associates traveling within the U.S. will no longer be required to attend safety briefings and Fiserv-sponsored events will no longer require proof of vaccination. All Fiserv associates can enter and work in Fiserv facilities regardless of vaccination status. 

BentoBox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.