Associate Project Analyst, Content Creator

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

This Associate Content Creator position works with the Digital Adoption team within the Employee Enablement Solutions (EES) organization in Visa’s Corporate IT function.

Employee Enablement Solutions supports the success of our technology and business partners as champions of the user experience. Our mission is to drive exceptional quality, effectiveness, and efficiency of services to our users and business functions. We deliver business process improvements, change management, service management, reporting & analytics, and M&A integration services.

The Employee Enablement Solutions team enables Visa colleagues to do their best work through human-centric, value-driven processes, regardless of where they are or what they do. We believe that great design and efficient processes can engage and inspire employees, and we are on a journey to rethink and redefine how colleagues interact with our corporate applications and products. We are a team of creative and collaborative strategic thinkers, and conceptual problem solvers who make every decision an informed one. We value precision coupled with a get it done mindset, and we look for proven skills over big egos. If you are obsessed with the employee experience, this is the team for you!

At Visa we have an exciting opportunity for a hands-on Content Creator with a passion for precision, curiosity, quality, and driving end-user adoption, advocacy, education and satisfaction. Our suite of work tools is ever changing and requires an individual who truly understands the needs of our users and possesses the imagination, skill and persuasive techniques to meet the needs of our driven, diverse and dynamic workforce.

Essential Functions:

The Content Creator is a steward of technology-related intranet that caters to empowering employees with the information they need to stay productive. This individual will help maintain the quality, accuracy and consistency of the site’s content, navigation and visual design. They are also responsible for supporting key projects, translating complex concepts into simple and compelling design work, requiring a combination of communications and writing skills and moderate technical abilities and understanding.

Responsibilities also include:

• Content Development and Management
• Create and edit content in a variety of formats, including training guides, decks, icons, infographics, videos, visual aids etc.
• Develop content, graphics, and websites/pages that are user-friendly, aesthetically pleasing, concise and informative
• Consult with content owners and provide direction on best practices for content development
• Apply content governance in accordance with the brand and digital standards outlined by Visa
• Manage intranet content, ensuring corporate and stakeholder content remains up-to-date, fresh and engaging to employees
• Perform content audits on a regular basis to ensure content health, value and accuracy
• Maintain strong communication between our organization and the main stakeholders and user groups that rely on our content
• Foster continued adoption and engagement of our sites

Site Performance and Maintenance:

• Monitor site analytics and report on key performance indicators
• Maintain sound information architecture (site navigation)
• Support projects to improve our websites and deliver new content/tools based on employee needs
• Liaise with the development team on special projects and technical issues
• Manage common administrative tasks for our sites

Future Enhancements and Social Intranet Content:

• Support initiatives to develop new, unique and premium content through channels such as social media
• Stay up-to-date with intranet trends, understand the market and use employee research and data to inform future updates
• Help drive the intranet toward a user-generated content model, including written content, photos, videos and blogging
• Provide additional project-based support as needed

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Basic Qualifications:

• Bachelors degree, OR 3+ years of relevant work experience

Preferred Qualifications:

• Bachelors degree, OR 3+ years of relevant work experience
• Graphic design experience
• Working knowledge of the Adobe Creative Suite (especially Adobe Experience Manager, InDesign, Illustrator and Photoshop)
• 1+ years of Communications experience
• 1+ years of launching and/or managing web sites or intranets
• Experience interpreting Web analytics
• Understanding of User Experience and Design Thinking principals, tools and techniques
• Strong understanding of the Microsoft Suite of Tools
• Strong customer service and analytical skills required
• Ability to prioritize and manage multiple projects simultaneously while meeting deadlines
• Works well under pressure and in a fast-paced environment
• Ability to think and communicate with a variety of cross-functional stakeholders across the organization, including senior leadership
• Ability to adapt to change quickly and to tackle unfamiliar tasks and requests with enthusiasm and resourcefulness
• Experience working in a global or multiregional capacity, with strong cross-cultural sensitivities
• Self-motivated with the ability to exercise independent judgment with minimal direction from senior management
• Simplifier, able to break-down ambiguous or complex tools and/or processes into understandable or manageable chunks to drive user adoption and satisfaction
• Curious and creative, able to push boundaries, and is tenacious with problem-solving with a propensity to persevere
• Acute business acumen and understanding of organizational issues and challenges
• Must have a passion for championing customer experience

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.