Job details

Associate, Technical Services

Job Summary:

Join our team of over 5,000 employees globally, who provide the insights through data and next generation technology that help millions of people find, buy and protect the homes they love. From the beginning, CoreLogic has been driven by a single purpose – to innovate and create solutions that solve our clients’ toughest challenges in the housing market. CoreLogic is the trusted source for property intelligence, with deep knowledge of powerful economic, social, and environmental forces that promote healthy housing markets and thriving communities.

We apply that same dedication to creating a diverse and inclusive work culture that inspires innovation and bold thinking. A place where individuals can work on small teams, feel valued, and directly impact the real estate industry. We believe our team members are the best in the business, and we will continue to recruit, retain, develop and reward our most important asset – our people!

Job Description:

Support both internal and external users with technical and application issues.
Monitor phone and email queues.
Provide first level assistance for defined problems and escalate tickets/calls as necessary.
Log tickets and escalate to product support.
Track calls and document problems.
Consult knowledge database to optimize resolutions and follow through on resolution with callers.
Answer, read and document information into tracking tickets.

Job Qualifications:

High school diploma or GED required
Two year technical degree or equivalent work related experience preferred
Entry level position, but customer support experience is preferred
Aptitude for providing excellent customer service
Good communication skills
Problem solving skills
Telephone etiquette
Able to work the shift from 10am - 7pm, M-F with W in office (Oxford, MS or Irving, TX)

CoreLogic's Diversity Commitment:

CoreLogic is fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone’s unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. We are better together when we support and recognize our differences.

CoreLogic benefits information can be found here:

http://www.yourcorebenefits.com/

. Qualifications, locations and experience of the individual ultimately selected for the position may impact the final actual offered compensation, which may vary from any posted range.

EOE AA M/F/Veteran/Disability:

CoreLogic is an Equal Opportunity/Affirmative Action employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law. CoreLogic maintains a Drug-Free Workplace.

Please apply on our website for consideration.

http://www.corelogic.com/privacy.aspx

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