Job details

Associate/Sr. Associate, Client Services

Job Summary:

Join our team of over 5,000 employees globally, who provide the insights through data and next generation technology that help millions of people find, buy and protect the homes they love. From the beginning, CoreLogic has been driven by a single purpose – to innovate and create solutions that solve our clients’ toughest challenges in the housing market. CoreLogic is the trusted source for property intelligence, with deep knowledge of powerful economic, social, and environmental forces that promote healthy housing markets and thriving communities.

We apply that same dedication to creating a diverse and inclusive work culture that inspires innovation and bold thinking. A place where individuals can work on small teams, feel valued, and directly impact the real estate industry. We believe our team members are the best in the business, and we will continue to recruit, retain, develop and reward our most important asset – our people!

Job Description:

At a Glance: Corelogic is looking for a Contact Center/Customer Service Representative that will be the liaison between our mortgage company partners and their current customers.

Profile: The successful candidate will be able to accept ownership for effectively fielding questions, solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Company Description

CoreLogic is Powering the Housing Market Through Data, Analytics and Connectivity with headquarters in Irvine, California. It develops, Market & Prospect Intelligence, Underwriting, Valuation and Risk Management Solutions for the Mortgage Industry and their clients. CoreLogic’s Vision, Mission and Values provide our members with the foundation to make informed and well-connected decision that evaluate their performance. At Corelogic, we believe that by unleashing the potential of our employees we will realize the fullest potential of our company. Our goal is to attract individuals who are ready to grow the company while developing their own personal growth potential.

With the most recent Mortgage Industry BOOM, the Contact Center is looking for individuals that will live out our CORE values within the Real Estate and Tax Payment Solutions team.

C – CUSTOMER SERVICE

O – OPERATIONS

R – RESOLVING INQUIRES

E – EFFECTIVELY

If you are Energetic and Excited about working with a Future Forward company that is paving the path of the Real Estate Tax Industry…. Join Us! We have located in Dallas, TX, Oxford, MS and Rochester, NY!

Responsibilities

Manage inbound calls in a timely manner while attempting to assist with a resolution of the caller’s tax issue
Leverage communication with customers regarding different tax related matters, while utilizing established business rules
Identify customers’ needs, educate customer, research every issue, and provide solutions and/or alternatives
Build sustainable relationships and engage customers by going the extra mile
Actively documenting discussions of call and leverage internal tools for next level resolution needs
Ability to work in a structured, fast paced environment
Meet personal/team production metrics and quality targets

The anticipated salary range for this position is $18.00 - $20.00. Additional benefits can be found here:

http://www.yourcorebenefits.com/

. Qualifications, location, and experience of the individual ultimately selected for the position may impact the final actual offered compensation, which may vary from this range.

Job Qualifications:

Bachelor’s degree preferred, high school diploma or equivalent is acceptable
2+ Years previous experience in a customer support role preferred but not required
Track record of over-achieving quotas while completing tasks within guidelines
Strong phone and verbal communication skills along with active listening
Strong MS Office skill/computer literacy and typing ability of 35wpm
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
Advances problem-solving skills while remaining flexible when adapting to change
Ability to be comfortable sitting for long periods of time while wearing a headset most of a work shift

Annual Pay Range:

0 - 0

CoreLogic benefits information can be found here:

http://www.yourcorebenefits.com/

. Qualifications, locations and experience of the individual ultimately selected for the position may impact the final actual offered compensation, which may vary from any posted range.

CoreLogic's Diversity Commitment:

CoreLogic is fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone’s unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. We are better together when we support and recognize our differences.

EOE AA M/F/Veteran/Disability:

CoreLogic is an Equal Opportunity/Affirmative Action employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law. CoreLogic maintains a Drug-Free Workplace.

Please apply on our website for consideration.

http://www.corelogic.com/privacy.aspx

By providing your telephone number, you agree to receive automated (SMS) text messages at that number from CoreLogic regarding all matters related to your application and, if you are hired, your employment and company business. Message & data rates may apply. You can opt out at any time by responding STOP or UNSUBSCRIBING and will automatically be opted out company-wide.

Connect with us on social media! Click on the quicklinks below to find out more about our company and associates.