Consumer Services Specialist

Job Title: Consumer Services SpecialistJob DescriptionWe are hiring a Consumer Services Specialist who will work directly with pet owners to engage them with our brand and provide education and advice about products. This position requires someone on the front lines to ensure that our brand maintains a strong reputation and provides the best experience possible. This position requires strong communication skills and the ability to excel in problem-solving.Hard Skills• Maintain broad knowledge of all company products, services, and promotions• Deliver prompt and professional answers and solutions for consumer inquiries• Research, prioritize, and resolve pet owner’s issues with a timely and accurate response• Manage & track quarterly state tonnage reporting, product registration, and licensing• Manage finished product testing schedule to validate co-manufacturers' product and process controls• Maintain written records/logs and manage supplier communication for non-conforming productsSoft Skills• Strong communication skills• Problem-solving abilities• Handle dissatisfied pet owners in a polite and professional manner• Engage pet owners online via product reviews to build brand awareness and engagement• Identify new and creative ways to engage consumersJob TypeThis is a permanent position.Work SiteThis is a hybrid position requiring some days on-site in Creve Coeur, Missouri and some days remote.Work EnvironmentLocal Candidates: Hybrid - M-TH in office, F WFH. Hours: 8a-5p.About Aston CarterAston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.Diversity, Equity & InclusionAt Aston Carter, Diversity And Inclusion Are a Bridge Towards The Equity And Success Of Our People. DE&I Are Embedded Into Our Culture Through• Hiring diverse talent• Maintaining an inclusive environment through persistent self-reflection• Building a culture of care, engagement, and recognition with clear outcomes• Ensuring growth opportunities for our peopleThe company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.