Patient Complaint Data Analyst

[Description] One of the global laboratory company located in Seattle, WA is currently hiring for a Client Complaint Data Analyst (Project Analyst). The main function of a Project Analyst is to interact with different department across the enterprise to provide information in response to inquiries about services and to manage and resolve complaints. A Project Analyst is responsible for... determining the client and patient issue offer workable solutions or providing follow-up as needed. Facilitates the investigation documentation review and follow-up of client patient and internal concerns and complaints which are submitted through the appropriate data system. Pay: $33/hr. (Final Rate) Schedule: Standard Morning Shift - Monday - Friday Location: Seattle, WA (100% Remote - Must support PST hours) Contract Duration: 6 Months To Start (high possibility to convert to FTE) [Job Responsibilities] • Receive complaint from patient, look through the spreadsheets to find out who is responsible, coming up with corrective action plan, and take it to the correct party who will take corrective action accordingly. • Approve the resolution of client and patient service by authorizing activities such as investigation corrective action root cause analyst and effectiveness review. • Function as escalation point for clients and patients. • Approve the referral of unresolved customer grievances to designated departments for further investigation. • Review monitor and audit records of operations interactions and transactions recording details of inquiries complaints and comments as well as actions taken. • Obtain and examine all relevant information to assess validity of complaints and to determine probable causes. • Escalates unresolved issues promptly to the correct persons. • Report on high-risk cases to executive level management. [Qualification Requirements] • 2-3 years of data analytics experience. • Must be comfortable supporting Pacific Standard Time (8:00 AM - 5:00 PM PST) • Absolute proficiency with Excel (Pivot Tables, VLOOKUPs...etc.) - Must be comfortable filtering spreadsheets. • Salesforce, Smartsheet, and/or Power BI experience (please indicate on resume). • Any healthcare related analysis experience is highly considered. • Comfortability handling multiple and large datasets. • Must be comfortable with high WPM (70-90 Words Per Minute) • Must have strong communication skills (verbal and written) and strong critical thinking. • Previous industry experience within medical, hospital, or laboratory is highly preferred. Compensation is tied to the Colorado and Washington markets for jobs performed in Colorado and Washington. Other locations may be subject to variances based on location-related factors. We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following: · Medical, dental & vision · 401(k)/Roth · Insurance (Basic/Supplemental Life & AD&D) · Short and long-term disability · Health & Dependent Care Spending Accounts (HSA & DCFSA) · Transportation benefits · Employee Assistance Program · Time Off/Leave (PTO, Vacation or Sick Leave) About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. Diversity, Equity & Inclusion At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through: • Hiring diverse talent • Maintaining an inclusive environment through persistent self-reflection • Building a culture of care, engagement, and recognition with clear outcomes • Ensuring growth opportunities for our people The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options