Underwriting CSR

Job Title: Underwriting CSR Job Description... Seeking a dedicated Underwriting CSR to join our team in the auto division's Underwriting department. This newly created role aims to support the team with a high volume of policy requests. The ideal candidate will handle moderate to complex inquiries, addressing various types of policies and billing inquiries from internal or external customers efficiently and professionally. The role involves resolving service concerns, documenting customer requests, completing changes to policies, and ensuring customer satisfaction through first call resolution. Additionally, the candidate will process customer documentation, remain updated on new marketing campaigns, and accurately input data into the appropriate databases. Hard Skills • Customer Service/Call Center • Auto insurance • Underwriting support Soft Skills • Probing questions • Active listening • Interest and compassion • Empathy • Accuracy in processing Job Type This is a contract position with a duration of 6 Month(s). Work Site This is a fully remote position. Work Environment 100% remote work available anywhere in EST or MST. This position is a 6-month open-ended contract with the possibility of extension but most likely not conversion. Working hours are either 8am-4:00pm or 8:30am-4:30pm. Training lasts for 2 weeks, and production metrics aim for 50-70 calls/day. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. Diversity, Equity & Inclusion At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through: • Hiring diverse talent • Maintaining an inclusive environment through persistent self-reflection • Building a culture of care, engagement, and recognition with clear outcomes • Ensuring growth opportunities for our people The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options