ACM Coordinator I (Hybrid)

Department: Health Services – Ambulatory Care Management (ACM)

• Responsible for member/provider outreach and notification (telephonic and/or written) utilizing department templates
• Responsible for assisting ACM nurses with member assessment and communication, which includes but is not limited to eligibility verification, requesting medical records, creating cases, and documenting care activity
• Participate in all health plan and department meetings and training as applicable
• Assist with health plan audit preparation
• Meet standard benchmarks with performance objectives 
• Provide ongoing support and mentorship to other team members as needed.
• Answer inbound phone queue calls timely to assist members and/or providers. 
• Assist in delegated projects and assignments 
• Perform other duties, projects, and actions as assigned

• High school diploma OR GED
• Experience using Microsoft applications such as Word, Excel, and Outlook
• Ability to travel to our Monterey Park, CA office
• Experience working in healthcare setting preferred
• Highly preferred – Fluent in Spanish or Chinese (Cantonese/Mandarin)

• Put Patients First
• Empower Entrepreneurial Provider and Care Teams
• Operate with Integrity & Excellence
• Be Innovative
• Work As One Team

• Our organization follows a hybrid work structure where the expectation is to work both in office and at home on a weekly basis. The office is located at 1600 Corporate Center Dr, Monterey Park.
• The total compensation target pay range for this role is: $20-25 per hour. The salary range represents our national target range for this role.