Lead Network Technology Support - job 1 of 2

Lead Network Technology SupportJoin AT&T and reimagine the communications and technologies that connect the world. Our Consumer Technology experience team is delivering innovative and reliable technology solutions to power differentiated, simplified customer experiences. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won’t just imagine the future—you’ll create it.As a Lead Network Technology Support, you will be responsible for the overall reliability and operations of AT&T's Optical, IP Core, Mobility, and other advanced communication technologies. You will perform both fault and lifecycle management to deliver platform technical support on a 24X7 basis, which includes triage, investigation, and remediation of acute and chronic issues that span multiple platforms and technology environments. You must understand the End-to-End service to support underlying technologies (VOIP, messaging, Wi-Fi, etc.).Key Roles and Responsibilities:• Mitigate/remediate complex technology fault conditions that span multiple production platforms and environments; implement restoration of service; may involve the implementation of vendor/IT fixes or design changes.• Provide technical support and troubleshoot network platform issues including alarm and KPI monitoring (proactive and reactive).• Investigate/diagnose network issues, triage, communicate event status, and coordinate root cause analysis.• Resolve Tier 2 issues independently and work with additional support teams and vendors as needed.• Proactively monitor and maintain system configurations to achieve designed performance and reliability levels using key performance indicators (KPIs).• Technology Insertion and Product Development.• Work closely with business partners in a DevOps methodology partnering with Labs, product development, and engineering teams to create process documentation, methods, procedures, and guidelines for current network planning, capacity management, and use/test cases during new technology instantiation.• Participate in collaboration sessions with vendors on product capabilities and improvements.• Review and interpret technical documentation and vendor specs for inclusion/adaptation into database templates.• Interact with customers virtually or in person to outline or recommend technical solutions for their business or explain the root cause of a network event.• Collaborate with upstream and downstream partners (hardware or software vendors, CTO, engineering, product development, provisioning, etc.) to design and implement custom solutions for internal and external customers and conduct change management procedures.• Develop applications, scripts, and act as system DBA (database administration), building websites, web applications, and internal messaging BOTs while maintaining other key critical software/data platforms.• Utilize tools and techniques for analyzing and documenting logical relationships among data, processes, or events, translating business problems into insights.• Perform automation functions through scripting and programming to bring efficiency to support and monitoring functions.• Conduct data analysis on platform and organizational metrics using industry-standard analytics and data presentation tools.• Provide on-call platform technical support on a 24X7 rotating basis.Required Experience:• 5 - 8 years’ experience. Technical Career Pathway (TCP) role.Desired Education:• Bachelor’s degree in Math, Science, Engineering, Computer Sciences, or Operations preferred.Environmental Requirements:This position may be responsible for contributing to AT&T compliance with environmental laws and regulations as applicable to its job function. This may include, but is not limited to, work related to fuel tanks, emergency and stand-by generators, boilers, hazardous waste, hazardous materials, batteries, manholes and vaults, water wells, linear and other construction projects, water discharge, or air emissions.Salary Range: Our Lead Network Technology Support earns between $106,100 - $178,200 annually. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.Benefits:• Medical/Dental/Vision coverage• 401(k) plan• Tuition reimbursement program• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)• Paid Parental Leave• Paid Caregiver Leave• Additional sick leave beyond what state and local law require may be available but is unprotected.• Adoption Reimbursement• Disability Benefits (short term and long term)• Life and Accidental Death Insurance• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal• Employee Assistance Programs (EAP)• Extensive employee wellness programs• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone.AT&T is leading the way to the future – for customers, businesses, and the industry. We're developing new technologies to make it easier for our customers to stay connected to their world. Together, we’ve built a premier integrated communications and entertainment company and an amazing place to work and grow. Team up with industry innovators every time you walk into work, creating the world you always imagined.Ready to #transformdigital with us? Apply now!Weekly Hours: 40Time Type: RegularLocation: Bothell, Washington#J-18808-LjbffrOriginal job Lead Network Technology Support posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.