Clinical Product Manager, Commure Engage

At Athelas and Commure, we're bringing simple, life-changing health care products and medical billing services to people around the globe.

In addition to our established Remote Patient Monitoring business, we introduced a rapidly expanding SaaS Revenue Cycle Management solution in 2022 that provides revenue intelligence for hundreds of healthcare businesses from small clinics to large health systems. Our state-of-the-art dashboard, Athelas Insights, provides practices with an unparalleled understanding into their financial health to help them with all aspects of RCM, including eligibility, rejections, denials, as well as coding optimization and more.

To keep pace with our remarkable momentum - having seen a 5x increase in revenue over the past 6 months with more exponential growth on the horizon - we're actively seeking new, high-impact team members looking for a challenge!

Commure and Athelas have recently joined forces to form healthcare’s next-generation operating system. Through its pioneering AI-powered platform, the newly combined Commure gives time back to clinicians and staff at hospitals and health systems across the U.S. with easy-to-use clinical, financial, and operational solutions.

Together, we’re on a mission to connect, protect, and empower healthcare by developing groundbreaking and hyper-connected technologies. We believe deeply that by joining our many datasets and digital solutions together in harmony, we can solve our industry’s biggest challenges: improving the experiences of our care providers, bringing down the cost of care, and ensuring the health and wellbeing of our communities.

Combined, Commure and Athelas is backed by General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital and Elad Gil.

If you want to improve healthcare innovation through close partnerships between developers and doctors, come work with us!

Role Summary:

Commure and Athelas is looking for a Clinical Product Specialist to support building and enhancing our digital health product portfolio and service offerings.

Reporting into the Director of Delivery and Operations, you will be a crucial member of the Commure Engage Team at [Commure/Athelas]. You will be responsible for developing, implementing, and maintaining Commure Engage’s clinical products and offerings. You will work collaboratively and cross-functionally to build effective products and services, and their respective supporting operations, to support our vision of unifying and automating the delivery of digital medicine. You will also serve as a subject matter expert for Commure Engage products and offerings to implement digital solutions across our portfolio of Healthcare Providers, Payers and Life Sciences Clients.   

Responsibilities

• Digital Health Product Development: You will be responsible for developing, implementing, and maintaining Commure Engage’s clinical products and offerings. You will work cross functionally to define and prioritize requirements, timelines, develop project plans and manage key deliverables to ensure that our products achieve desired outcomes. From end-to-end, you’ll build and support these products throughout the product lifecycle and customer journey, including training, support, and regular monitoring.

• Manage Clinical Product Operations. You will build processes and workflows and maintain required databases for product operations. This will include coordinating and executing aspects of patient engagement and care to ensure that clinicians and care teams are able to provide quality, evidence-based care through your product. 

• Represent the voice of the customer. You will be the voice of internal and external customers. To effectively prioritize what and how we build, you’ll research and synthesize feedback and learnings to ensure we meet our customers’ and patients’ needs as well as develop the metrics and tools to track if we are successful in meeting those needs.

• Partner with teams and customers. You’ll work with stakeholders and subject matter experts to execute your responsibilities. These stakeholders include engineering, customer success, sales, and our clinical team, all of which will require leading thoughtful discussions, guiding strategic prioritization, driving accountability, and improving cross-functional collaboration.

Requirements

• MD or an advanced degree in clinical sciences and related fields. Physicians trained overseas without a practicing license in the US can apply.

• Prior experience in healthcare informatics or digital health

• Good understanding of clinical informatics applications for various healthcare markets (life sciences, pharma, health systems and payors)

• Excellent interpersonal, written, and verbal communication skills

Preferred qualifications

• Prior experience in product development and analytics

• Experience in customer service management or a software developer in a SaaS organization preferably a healthcare setting in the United States

• Knowledge of agile methodologies, especially scrum – Knowledge of scrum ceremonies, roles, and tracking techniques.

The salary range that Commure reasonably expects to pay for this position is $145,000 - $185,000.  Actual salary offered will vary depending on factors including but not limited to: location, education, experience, skills, and qualifications. In addition to your salary, Commure also offers many competitive elements in our total compensation package for employees such as equity, a comprehensive benefits package, and flexible time off.

Benefits Include

• Medical, Dental, and Vision Coverage

• FSA & HSA accounts

• Commuter Benefits

• Flexible Time Off

• 401k

Why You’ll Like Working with Athelas

• Execution focused, driven team: Join a team with an incredible record - we are the smallest, fastest company in history to receive FDA hematology clearance. We are also the largest Remote Patient Monitoring company in the US, with a fast-growing SaaS Revenue Cycle Management business as well

• Technology Focus: Revolutionizing how technology can be used in the healthcare industry

• Strong Backing: $132M Series B raised from the likes of Sequoia, General Catalyst, Tribe, Y Combinator

• Mission Driven: We are changing the way healthcare is provided, bringing it directly to the people who need it with technology-enabled solutions

• Incredible Growth: Revenue growth of 5x over the past 6 months and we're just getting started!

• Competitive Benefits: Unlimited PTO, medical, dental, vision, excellent maternity and paternity paid time off.

Athelas is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process.

Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization.

Employees will be required to attest to these requirements upon hire and on an annual basis.