Deployment Engineer

At Athelas and Commure, we're bringing simple, life-changing health care products and medical billing services to people around the globe.

In addition to our established Remote Patient Monitoring business, we introduced a rapidly expanding SaaS Revenue Cycle Management solution in 2022 that provides revenue intelligence for hundreds of healthcare businesses from small clinics to large health systems. Our state-of-the-art dashboard, Athelas Insights, provides practices with an unparalleled understanding into their financial health to help them with all aspects of RCM, including eligibility, rejections, denials, as well as coding optimization and more.

To keep pace with our remarkable momentum - having seen a 5x increase in revenue over the past 6 months with more exponential growth on the horizon - we're actively seeking new, high-impact team members looking for a challenge!

Commure and Athelas have recently joined forces to form healthcare’s next-generation operating system. Through its pioneering AI-powered platform, the newly combined Commure gives time back to clinicians and staff at hospitals and health systems across the U.S. with easy-to-use clinical, financial, and operational solutions.

Together, we’re on a mission to connect, protect, and empower healthcare by developing groundbreaking and hyper-connected technologies. We believe deeply that by joining our many datasets and digital solutions together in harmony, we can solve our industry’s biggest challenges: improving the experiences of our care providers, bringing down the cost of care, and ensuring the health and wellbeing of our communities.

Combined, Commure and Athelas is backed by General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital and Elad Gil.

If you want to improve healthcare innovation through close partnerships between developers and doctors, come work with us!

About the Role:

The Deployment Engineer will oversee and participate in the planning, installation, maintenance and support of the Strongline Pro System infrastructure. The Deployment Engineer will also plan deployments, procurement of hardware, manage deployment teams, and internal/external training on all aspects of the Strongline Pro System.

Key areas of responsibility include site assessment, creating and adhering to project plans, creating checklists, system support, documenting projects and system activities. The Deployment Engineer will work with the Project Manager and Manager of Deployment Engineering to define and coordinate all areas of a Commure Strongline Pro implementation. This includes working with Project Managers and client representatives to scope an implementation, to the final provisioning of services, including System deployment, integration, configuration, testing and training.

What You'll Do:

• Deliver excellent customer service while being courteous and knowledgeable of all Commure Strongline functionality

• Install equipment within all areas of healthcare facilities including patient rooms

• Configure, modifiy, replace, test, and service Commure Strongline equipment

• Perform quality assurance checks on all Commure Strongline equipment prior to deployment Identifies and troubleshoot hardware issues

• Deploy Commure Strongline equipment based on project scope

• Always maintain and account for Commure Strongline equipment

• Create and maintain up to date deployment guide and equipment location documents for all clients

• Demonstrate consistent deployment quality, following company guides and updating project documentation appropriately

• Display deep understanding of deployment process, continually improving efficiency and reducing deployment times

• Demonstrate Commure Strongline product knowledge/expertise with client environments

• Display excellent project and time management skills, efficiently managing task queue

• Track expenses properly for travel and necessary equipment purchasing

• Complete and update required documentation and adopts new Commure Strongline processes as needed

• Consistently display commitment to team and clients, being an example to others regarding punctuality, client appointments and deployment deadlines

• Set a good example by maintaining composure even in stressful situations

• Show initiative in broadening the skill set within technologies supported, including working with home testing environments, etc.

• Maintain a positive and friendly attitude toward all team members

• Display empathy and sense of urgency when communicating with clients, ensuring client satisfaction and safety

• Proactively makes suggestions for solutions to most recurring deployment issues and technology service issues

• Embrace improvements and advocates change, going beyond status quo

What You'll Need:

• Bachelor’s degree preferred

• Prior work experience in field service or customer service in a technical field preferred

• Must have 2- 3 years of work experience in customer facing roles

• Excellent prioritization skills and an ability to make decisions quickly

• Excellent verbal and written communications skills

• An aptitude for acquiring technical skills with cutting edge technology

• Ability to enter data into online software applications

• Well-developed planning, analytical and problem-solving skills

• Ability to travel with short notice

• Ability to work in a fast-paced hospital environment

• Ability to use tools such as ladders, screwdrivers, drills, push carts

• Ability to work independently with little supervision

• Ability to focus on quality and client satisfaction

• Ability to work using PPE for extended periods of time

• Ability to squat, kneel, and stretch overhead for extended periods of time

• Ability to perform physical tasks in business attire

• Ability to work standing up for extended periods of time

• Ability to arrange and travel independently

• Ability to carry/lift/push/pull weight up to 75 lbs. with or without reasonable accommodation

• Ability to pass criminal background check

Why You’ll Like Working with Athelas

• Execution focused, driven team: Join a team with an incredible record - we are the smallest, fastest company in history to receive FDA hematology clearance. We are also the largest Remote Patient Monitoring company in the US, with a fast-growing SaaS Revenue Cycle Management business as well

• Technology Focus: Revolutionizing how technology can be used in the healthcare industry

• Strong Backing: $132M Series B raised from the likes of Sequoia, General Catalyst, Tribe, Y Combinator

• Mission Driven: We are changing the way healthcare is provided, bringing it directly to the people who need it with technology-enabled solutions

• Incredible Growth: Revenue growth of 5x over the past 6 months and we're just getting started!

Athelas is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process.

Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization.

Employees will be required to attest to these requirements upon hire and on an annual basis.