Senior Event Specialist

About BoomPop, Inc.

Who we are

BoomPop is on a mission to bring people together. We make it easy for you to have fun and connect on a human level with the people you work with, no matter where you are.

We launched with amazing virtual events and quickly expanded to IRL (think: offsites, retreats, client summits, annual kickoffs) as well as a single platform that makes it easy for any company to manage everything in one place. Although we’re barely 3yrs old, we have over 5,000 clients (Google, Apple, Netflix, Nike, Accenture) and have brought over 200,000 people together so far. And we’re just getting started.

Umm… corporate events?

Oh YES, corporate events. We, as humans, spend ⅓ of our time working. And ⅓ asleep. The majority of our life is spent with people at work! The tectonic shift that is remote work has left 57% of office space vacant (yeah…$1.7T of annual spend: poof), and companies such as Airbnb, Salesforce, Shopify, and Reddit are all adopting the new mantra: “Offsites are the new office.” Companies around the world need help bringing their teams together and our goal is to make planning a company kickoff, client summit, or retreat as easy as buying products on Amazon. Watch. Us. Do. It. (Or actually, come help.)

Group travel pre-pandemic was already 40% of the $800B corporate travel industry and it’s absolutely exploding as companies shift facilities spend to IRL events. (by the way, 73% of clients are managers planning events for the first time in their careers … shouldn’t be their job.)

Mission:

As a Senior Event Specialist at BoomPop, your mission is to plan, coordinate, and execute a diverse range of events with exceptional customer service, unwavering adaptability to changing client needs, and a strong focus on meeting or exceeding booking and margin goals. You will play a crucial role in creating memorable experiences that showcase our products and services while contributing to the overall growth and success of our startup.

Outcomes:

Within 30 days, this person will have shadowed an Event Manager and learned the ins-and-outs of event planning, and will begin being assigned to their own clients and events.

Within 60 days, this person will have their own set of events that they are owning from end-to-end. 

• Project Management:
• Plan and execute 6 - 10 events concurrently, ensuring flawless coordination and client satisfaction. 
• Partner with Event Managers on larger and more complex client projects
• Develop detailed event plans, including timelines, budgets, and resource allocation.
• Source and negotiate with vendors to meet event requirements and budget constraints.
• Learn to use our BoomPop core product as every part of the customer journey, and provide timely, pointed feedback to the product organization.

• Customer Obsession & Communication:
• Demonstrate exceptional customer obsession by consistently meeting or exceeding client expectations.
• Adapt to changing client requests with a positive attitude and a focus on finding solutions.
• Build and maintain strong client relationships, ensuring clear communication and satisfaction throughout the event planning process.
• Handle and escalate customer issues as your own.
• Proactively communicate with your customers.

• Contribute to the Top & Bottom Line:
• Meet or exceed revenue, margin, and profit goals for your event
• Ensure customer success and renewals. 

• Understand & Improve Product & Process:
• Understand and follow the Standard Operating Procedures. Seek to improve the SOPs.
• Recognize the larger picture: Building a scalable tech company. Use and give feedback on how to improve the product. 

• Bachelor's degree required.
• A minimum of 3+ years of event planning experience
• A minimum of 3+ years of client servicing experience
• Excellent verbal and written communication skills.
• Excellent interpersonal, negotiation, and conflict-resolution skills.
• Exceptional organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to act with integrity, professionalism, and confidentiality.
• Ability to quickly learn and use BoomPop’s event planning platform.
• Desire to work at a startup! Comfort working in a fast-paced and dynamic startup environment.

• Efficiency. Able to handle a large volume of work while not degrading quality.
• Proactive. Acts without being told what to do. Follow up with customers proactively. 
• Takes ownership. Takes ownership over events and clients. Their responses or non-responses are your problem.
• Enthusiasm. Willing to take on projects and challenges. Has a positive ‘can do’ attitude.
• Work ethic. Possesses a strong willingness to work hard and sometimes long hours to get the job done. Has a track record of working hard.
• High standards. Expects personal performance and team performance to be nothing short of the best.
• Communication. Speaks and writes clearly and articulately without being overly verbose or talkative. Send organized messages to clients. Maintains this standard in all forms of communication, including e-mail.
• Growth mindset. Listen to customers and to colleagues. Ask where you can improve. Iterate and improve your work and the customer experience always.
• Teamwork. Reaches out to peers and cooperates with supervisors to establish an overall collaborative working relationship.

We are focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.

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BoomPop is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Atomic considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.

Please review our CCPA policies here.

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