Conference & Event Manager

Conference & Event ManagerLocation:Cary, NCTime Type:Full timePosted On:Posted 2 Days AgoJob Requisition ID:R35545Hotel:Raleigh Durham Embassy SuitesPosition:Conference & Event ManagerCompensation:$20 to $22 HourPrimary Purpose:As the Conference and Event Manager, your primary role is to be the bridge between our clients and the hotel operations team. You'll ensure events are detailed and executed seamlessly by managing group and event sales bookings, optimizing revenues, and uncovering up-sell opportunities while positively impacting our guests, fellow associates, and local communities.Work Performed:Client Liaison:Directly communicate with clients to ensure all event documents are comprehensively prepared and finalized using tools and systems provided.Banquet Coordination:Oversee the timely distribution of Banquet Event Orders (BEOs) in line with hotel deadlines.Upselling & Client Communication:Present clients with potential upgrade opportunities, collect necessary agreements and deposits, and consistently communicate on group arrangements.Event Feedback & Management:Partner with hotel staff for pre-and post-event meetings including BEO review, guaranteeing client satisfaction and collating feedback.Monitor guest room blocks, ensuring contract adherence and optimizing revenue opportunities.Room Management:Monitor guest room allocations to ensure contract compliance while capitalizing on revenue opportunities.Payment Management:Supervise the entire client payment process, from initial deposits to the final bill.Booking & Documentation:Utilize the Hotel Sales & Catering software to meticulously document interactions and attach vital documents such as BEOs, payment forms, diagrams, and agendas.Client Engagement:Coordinate on-site tours and virtual client meetings. Be on-hand during key event moments to engage with clients, ensure all details are executed correctly, and address immediate requirements.Sales Support:Collaborate with the Director of Events and Director of Sales & Marketing in various sales activities, which include guiding site tours, promoting catering events, and managing BEO documentation.Revenue Verification:Regularly audit banquet checks against our sales system to ensure accurate posting of revenues, including items consumed during events.Billing Oversight:Review the full bill upon event completion, ensuring alignment with our group closing checklist.Commission and Loyalty Management:Process commission payments using the brand's commission system, award brand loyalty points to meeting planners, and address discrepancies or issues such as group no-shows.Meeting Participation:Actively engage in the BEO, Group Resume, Pre-Con, Post Con and Group Scrub Meetings.All other duties as required.Qualifications:Required Prior Experience:Minimum two (2) years of Conference & Event servicing experience or two (2) years in hotel Event Services, Banquet, or Group Sales or an equivalent combination of education and experience.Preferred Prior Experience:Prior experience with the Group and/or Local Social Event market segments.Required Education:High school diploma or equivalent.Preferred Education:Bachelor’s degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major.Required Technology:Proficient in Microsoft Office.Travel:Less than 20% travel requirement. Must possess a valid driver’s license and reliable transportation.Physical:Up to 8+ hours sitting at a desk and computer work.Other:Excellent written and oral communication skills.Competencies:Organizational Agility:Knowledgeable about how organizations work.Negotiating:Can negotiate skillfully in tough situations.Customer Focus:Dedicated to meeting the expectations and requirements of internal and external customers.Benefits:Daily PaySignificant Travel Discounts on Marriott and/or Hilton properties401k PlansMedical InsuranceOther property specific benefitsAtrium Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type.Notice of candidate Privacy Rights: https://atriumhospitality.com/privacy-policy/#J-18808-Ljbffr