Manager, Enterprise Account Management

Attentive® is the AI-powered SMS and email marketing platform that delivers unparalleled messaging performance on the channels that matter most. Infusing intelligence at every stage of the consumer's purchasing journey, Attentive empowers businesses to achieve hyper-personalized communication with their customers on a large scale. Leveraging AI-powered tools, a mobile-first approach, two-way conversations, and enterprise-grade technology, Attentive drives billions in online revenue for brands around the globe. Trusted by over 8,000 leading brands such as CB2, Urban Outfitters, GUESS, Dickey’s Barbeque Pit, and Wyndham Resort, Attentive is the go-to solution for delivering powerful commerce experiences for consumers with the brands they love.

Attentive’s growth has been recognized by Deloitte’s Fast 500, Linkedin’s Top Startups and Forbes Cloud 100 all thanks to the hard work from our global employees!

Who we are 

Attentive is looking for a highly motivated and experienced Manager for our Enterprise Account Management team. The role is focused on building and enabling a team to drive customer retention and growth, as we continue to expand our products offering and customer base. 

This role will require you to develop and implement strategies to identify and drive renewal opportunities for growth and expansion, and establish strong relationships with key stakeholders.

• Drive strategic revenue growth within existing Enterprise customers through adoption of Attentive’s new products (Email and AI)
• Provide timely and accurate weekly forecasts
• Collaborate heavily with Client Strategy to identify opportunities for upselling and cross-selling our solutions, renewals, as well as driving adoption and usage of our products
• Partner with Product and Engineering to advocate for customer needs and drive product enhancements and improvements
• Build and maintain a deep understanding of the competitive landscape, market trends, and customer needs to inform product and sales strategies
• Identify, enable, & coach reps on core competencies of the role

• 8+ years of experience in account management, customer success, or a related field, with a track record of delivering exceptional results in a b2b saas environment
• Experience leading and managing a high-performing team, including setting performance targets, coaching, and developing talent
• Strong analytical and problem-solving skills, with the ability to use data to inform decisions and drive outcomes
• Excellent communication and interpersonal skills
• Entrepreneurial mindset and a willingness to take ownership and drive results in a fast-paced, rapidly evolving environment

You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work.

For US based applicants:

- The US base salary range for this full-time position is $115,000 - $182,000 annually + bonus/commission + equity + benefits

- Our salary ranges are determined by role, level and location

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Attentive Company Values

Default to Action - Move swiftly and with purpose

Be One Unstoppable Team - Rally as each other’s champions

Champion the Customer - Our success is defined by our customers' success

Act Like an Owner - Take responsibility for Attentive’s success

Learn more about AWAKE, Attentive’s collective of employee resource groups.

If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.

At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation.