Manager, Professional Services

Who we are

Our global Customer Success organization is responsible for the customer engagement strategies that drive ongoing customer value within the  company’s rapidly growing customer base. The Manager, Professional Services will report to the Director, Professional Services, and directly lead a team of individual contributors.  You will support your team of PS Specialists in their day to day as they work with our customers to help them meet their own marketing goals by driving adoption within the Attentive platform. You will help us refine our processes, uncover data, and partner cross-functionally to build strategies that continuously deliver value to our customers and our business.

• Coach the team toward maximum efficiency and scalability, while focusing on customer outcomes and satisfaction
• Act as a primary point of escalation while focusing on improvements to services delivery
• Manage resource allocation and project assignments collaboratively with CS Managers
• Identify opportunities for better cross functional alignment with partners such as sales, marketing, and the partnerships teams
• Hire, develop, and grow the top talent of the globally distributed Professional Services team, while fostering a culture of customer-centricity and innovation
• Monitor business metrics and delivery of projects that drive key business outcomes for customers, continuously evaluating performance for improvement

• 1-3 years of leadership experience in Professional Services, Consulting, or Customer Success within B2B SaaS as a manager, team lead, or senior-level IC
• Proven experience in managing changing initiatives through process improvement, team coaching, or systems implementation
• Experience scoping solutions and delivering on customer outcomes
• Strategic thinker with a strong understanding of email/messaging or marketing technologies
• Understanding of how large retail and ecommerce marketing teams work and how our platform/services fit into their ecosystem. 
• Analytical and data driven decision maker, with knowledge of Salesforce, JIRA, Zendesk, Looker, and Catalyst
• Customer focused mindset with a passion for delivering value driven outcomes to the customer
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities

You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work.

For US based applicants:

- The US base salary range for this full-time position is $110,000 - $140,000 annually + bonus/commission + equity + benefits

- Our salary ranges are determined by role, level and location

#LI-LB1