Retail Solutions Director

At Auror, we’re empowering the retail industry to stop theft and Organised Retail Crime, a $150 Billion problem globally. It’s high volume crime that’s increasingly organized in nature and is putting people, retailers, and communities at risk every day.

Founded in New Zealand 12 years ago, we’re working with some of the best and largest retailers in the world across the US, Canada, Australia, New Zealand, and the UK.

Auror is connecting people and intelligence to reduce crime. We’re using technology for good and prioritize privacy by design principles. 

In partnership with our leading retail partners, we need people with the passion, determination, and innovation required to overcome one of the world's largest problems. If you’re looking to make a difference with and for the people dedicated to stopping crime, for good, then we want you on our team.

The Role

We’re looking for a dynamic, strategic and driven enterprise sales director to help us grow our customer base and build lasting partnerships with the biggest names in retail.

As our Retail Solutions Director, you’ll be at the forefront of driving growth in this exciting market where we are revolutionizing how retailers fight crime with our cutting-edge SaaS platform. Working closely with our VP of Sales – North America, and collaborating with our Marketing, Partnerships, and Customer Success teams, you’ll take ownership of building strong relationships with retail and loss prevention leaders across the industry,

What You’ll Do:

• Develop and execute winning strategies to expand our presence in the North American retail market.
• Build meaningful partnerships with senior retail executives and Asset Protection and Loss Prevention leaders, clearly articulating and demonstrating the value and return on investment (ROI)
• Manage the full sales process from identifying new opportunities and prospecting, through deal closure and post-sale success, ensuring a seamless experience.
• Lead presentations, demos, and discussions that articulate the value of our platform in a way that resonates with decision-makers.
• Be an industry advocate, representing Auror at key events and shaping the way the retail sector approaches crime prevention.
• Collaborate closely with internal teams to ensure customer satisfaction and long-term partnerships.

About you:

• You're a strategic thinker with the ability to design and execute on sales plans.
• Proven ability in identifying and solving business problems with customers.
• Excellent communication, collaboration, organisation and interpersonal skills with an aptitude for building strong relationships at all stakeholder levels. 
• Self-motivated to maintain regular contact and partnership with prospects and internal teams.
• Analytically strong, and able to build and execute strategy around key prospects with a data-informed and outcome-focused mindset. 
• Comfortable with ambiguity. We operate in a dynamic way which can mean priorities and pace can change accordingly. 
• Willingness to travel for regular customer meetings and events when scheduled.
• Understanding of the retail and LP landscape, and if you don’t, you’re interested in learning all about it. 

We are looking for people who demonstrate a strong alignment to our Guiding Principles (you can find these on our Careers page).

Auror is committed to providing an inclusive and accessible application process to all candidates and we are actively working to improve diversity within the tech industry. We celebrate diversity and inclusiveness at Auror, regardless of (but not limited to) race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age.

If you need adjustments to any part of our recruitment process because of accessibility reasons, please do not hesitate to let us know during the application process. We will work with you to identify adjustments that will allow you to perform at your best.

• Base salary range of $145,000 - $175,000USD (IC5) Please note: this is not a commission-based role.
• An annual target bonus of $20,000USD based on team revenue quota and individual performance, with potential for a multiplier for overachievement.
• Employee share scheme: You’ll own part of a company making a real difference!
• Flexibility: We are hard-working and outcome focused, but recognise there is more to life than work. We promote a healthy work/life blend.
• Shorter work weeks (at full pay): Everyone gets Friday afternoons off, so you can start your weekend early, and do more of whatever it is that makes you happy.
• Focus on mental and physical health: We understand how vital our health is and have policies to support your wellness, including: Wellness Days,  and up to three expert sessions paid for every year.
• Health Care Plan (Medical, Dental & Vision): Auror covers 100% of the cost of your health insurance plan with United Healthcare & Metlife. 
• Family-friendly: We offer comprehensive parental leave and benefits for primary and non-primary caregivers, including a baby bonus and meals delivered to your door.
• Personal growth: We support our team to participate in courses, conferences, or events that will help them develop their skills.
• Team love: We have regular team lunches and social events where most (if not all) activities are during work hours.

What are the next steps?

If you’re excited about our mission and you have the experience and a passion for this role, please hit “Apply”.

If you’re not sure that you tick all the boxes but feel you’re close to what we’re looking for, please apply anyway! We’re proud that Auror is a place where everyone can learn and grow so we’d love to hear from you.

You'll be asked to submit a cover letter as part of your application. While this is optional we do encourage it, as we find cover letters can tell a story that resumes alone often cannot. Our hiring team love to understand what attracted you to this role and why you are excited about the opportunity to join Auror.

Once you apply, you’ll hear from us to acknowledge your application. If you have questions about any of the above, or if you have any accessibility requirements, we’ll be able to help you from there.