Senior UX Researcher

About Aurora Solar

Aurora is on a mission to create a future of solar for all. Our award-winning software puts the power of data and technology into the hands of every solar professional to make solar adoption simple and predictable. Our software has designed millions of solar projects so far, empowering solar companies to sell, design, and install residential and commercial solar arrays accurately, seamlessly, and at scale. 

We are a remote-first collaborative team of sustainable energy enthusiasts who love what we do. We’ve been named one of "The Best Mid-Sized Remote Companies To Work for in 2024" by BuiltIn.com and have been recognized for the second time as a Certified Green Business (CGB) with the city of San Francisco. We’re in this together to support the world’s transition to solar.

About the Team

The research team works in close collaboration with our cross-functional partners to create and refine Aurora’s products. We offer a highly collaborative, caring team environment with recognition for individual contributions. We’re looking for an experienced researcher to join our team, establishing relationships with our customers, and finding opportunities for Aurora to bring additional value to the solar lifecycle.

You will help us define our products by bringing research insights to life for product and design partners, stakeholders across go-to-market teams, and leadership. You will lead and inspire our teams to act on insights that will help accomplish our mission of creating a future of solar for all. 

About the Role

As a Senior UX researcher, you’ll be an integral part of the team and drive research that informs critical decisions across all aspects of the product. You’ll work closely with partners in product, design, engineering, customer success, marketing, and the broader business to get closer to customers and keep humans at the center of what we do.

If you thrive at the intersection of data, design, and storytelling, enjoy uncovering insights, and are excited about building a culture of research, then let’s talk!

Your Impact

• Bring solar to more people

• Conduct generative and evaluative research studies that shape product and business decisions

• Advocate for research as a practice and bring insights to diverse audiences through various mediums

• Help to maintain and refine our insights infrastructure and research governance

• Prioritize, plan, and execute research with appropriate methodologies for maximum impact

• Use a variety of qualitative and quantitative methods to accomplish our goals, including surveys, participatory research,1:1 interviews, and usability tests.

• Translate data and insights into concrete strategy and design direction

• Convey results and opportunities in clear, concise, and compelling ways to business stakeholders and team members

What You Bring

• 5+ years of experience conducting research with proven impact, using both qualitative and quantitative methods

• Familiarity with recruitment, discovery, usability testing, moderation, synthesis, and socializing actionable insights

• Knowledge of agile/scrum methodologies

• Excellent communication skills with a strong grasp of how to clearly, concisely, and persuasively convey research findings

• Strong portfolio of previous work that exemplifies your impact through research

• Passion for technology and its impact on human behavior

Nice to Haves

• Experience in quantitative and market research

• Masters in HCI or related field

• Experience using and managing an insights repository such as Dovetail

• Familiarity with Qualtrics and user testing tools.

• Background in the solar industry

What We Offer

• 🏖️Flexible PTO - Take the time when you need it

• 🍼Parental Leave - 16 weeks with 100% base salary + gradual return to work

• 💰WFH Stipend - An initial $675 CAD (Non-engineers) or $1000 CAD (Engineering roles) 

• 🏢 Coworking Stipend - $400 CAD / month if you prefer to be at a coworking facility near you

• ☀️Energize Fridays - Company-wide days to log off and recharge

• 📶Connectivity Stipend - Up to $100 CAD / month towards internet or phone

• 🩺Medical, Dental, and Vision - Aurora will cover 100% of premiums for employee-only and dependent coverage of our supplemental medical, dental, and vision plans

• Please take a look at our 2024 Canadian Benefits Booklet for a deeper dive into our offerings

Where Aurorans are: Aurora currently has teams within the US, Canada, Mexico, and Germany with additional locations on the horizon. We’re united in our work to support the world’s transition to solar!

Aurora is dedicated to building a diverse and inclusive workforce of people who believe in and are passionate about creating a future of solar energy for all. We are an equal opportunity employer, we welcome and consider qualified applicants regardless of gender identity, sexual orientation, race, religion, age, national origin, citizenship, pregnancy status, veteran status, or any other differences. We encourage you to apply even if you believe that you do not meet all of the above criteria!

Aurora is committed to creating an inclusive and accessible experience for all candidates. If you require a reasonable accommodation that would better enable your success during the application or interview process, please complete this form.

For San Francisco applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.