Auto Appraiser - (Remote)

Why USAA? Let’s do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity
We are seeking a dedicated Photo Auto Appraiser for our department! This is a full-time, hourly, non-exempt position, working a 5 day 40 hour work week Monday- Friday.

In this role you will work within defined guidelines and frameworks responsible to investigate, evaluate and appraise vehicle damage claims for both repairable and total loss vehicles to ensure estimate accuracy in compliance with state laws and regulations. Accountable for delivering outstanding member service through setting appropriate expectations, proactive communications, advice, and emotional intelligence.

What you'll do:
With the use of digital tools, evaluate and appraise moderately complex (non-drivable, material loss, auto physical damage) auto claims in accordance with the terms and conditions of the contract, corporate guidelines, and state laws and regulations.

Investigate claim damages including communicating with the insured and third-parties/vendors. May require face-to-face interactions with members and third parties.

Review facts of loss and vehicle damage to settle if subrogation opportunities exist and makes the appropriate, timely system referral.

Demonstrate intermediate knowledge of P&C insurance industry products, services, contracts, and internal processes/systems/procedures to ensure compliance.

Review claims/suppliers for fraud indicators and to Special Investigative Unit for handling, if applicable.

Maintain accurate and current claim file documentation throughout the claims process for moderate to complex claims. Includes mapping of repair plan and timeline for repair.

Responsible for reviewing additional damages received from repair facilities to either complete a supplement or triage to field provider method of inspection.

Explain coverage, assist policyholders with information on repairs and describes the settlement process, setting appropriate expectations. Issue settlement amounts for damages claimed.

Support workload surges and/or Catastrophe Operations as needed which may involve volunteering for extended hours.

Identify and handle existing and emerging risks that stem from business activities and the job role.

Ensure risks associated with business activities are efficiently identified, measured, supervised, and controlled.

Follow written risk and compliance policies, standards, and procedures for business activities.

What you have:
High School Diploma or General Equivalency Diploma required.

1 year of Auto Appraising experience.

Knowledge of P&C insurance policy contracts and coverages, auto parts distribution process and claim appraisal process and procedures.

Acquisition and maintenance of insurance adjuster license within 90 days and designated number of attempts.

What sets you apart:
3+ years of Auto Appraising experience.

Active TX Adjuster license.

I-CAR Platinum certification.

The above description reflects the details considered vital to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $54,130.00 - $93,870.00 .

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our excellent benefits, please visit our benefits page on USAAjobs.com.

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.